Andre Golden Sr
Indianapolis,IN
Summary
A diversified career background in customer service and management in various fields. A well seasoned, well skilled, resulted driven leader who motivates his staff to achieve the goal of the company. A leadership and reputation for empowering support teams to surpass financial targets to maximize profits. A leader with great insight in the rail, bus, and transportation industry to offer strong administrative, relationship-building and problem-solving abilities.
Overview
27
27
years of professional experience
Work History
Professional Coach Operator
IndyGo Transportation Services
01.2023 - Current
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Ensured passenger safety through strict adherence to driving regulations and company policies.
- Improved on-time performance with proactive route planning and effective communication with dispatchers.
- Maintained a clean, organized vehicle for passenger comfort and positive brand representation.
- Assisted passengers with special needs, ensuring accessibility and accommodation throughout their journey.
- Resolved customer inquiries and concerns by actively listening to their needs and offering appropriate solutions.
- Conducted thorough pre-trip inspections to identify potential issues and maintain overall vehicle safety.
- Provided clear, concise directions to help passengers reach their destinations quickly and efficiently.
- Collaborated with fellow operators to share best practices for enhanced customer service and operational efficiency.
- Completed accurate fare collection, processing transactions securely and adhering to company guidelines.
- Managed challenging situations involving unruly passengers calmly and professionally, maintaining a safe environment for all on board.
- Attended professional development workshops to constantly improve skills as a coach operator.
- Supported new hires in learning the ropes of the profession, serving as a mentor and resource for questions or concerns.
Locomotive Engineer/Train Conductor
CSXT Transportation
08.2004 - 01.2023
- Improved rail safety by conducting thorough pre-trip inspections and adhering to industry regulations.
- Enhanced operational efficiency by maintaining locomotive equipment and troubleshooting issues as they arose.
- Ensured timely deliveries by carefully planning routes and monitoring train progress throughout each trip.
- Reduced fuel consumption with strategic train handling techniques, resulting in significant cost savings.
- Increased punctuality by maintaining strict schedules and coordinating closely with dispatchers and other railway personnel.
- Strengthened communication between crew members through regular briefings and debriefings, fostering a collaborative work environment.
- Promoted a culture of safety by consistently enforcing company policies and procedures for all crew members.
- Optimized locomotive performance through regular preventive maintenance, minimizing unscheduled downtime.
- Developed strong relationships with customers, ensuring smooth coordination during loading and unloading operations at rail yards or sidings.
- Assisted in training new Locomotive Engineers, sharing knowledge and best practices for optimal job performance.
- Maximized productivity by effectively managing time and resources while on duty, resulting in high levels of customer satisfaction.
Residential Counselor/Case Manager
Volunteers Of America
02.2002 - 08.2004
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
Restaurant Owner/Manager
J And J Chicken, Fish And Shrimp
01.1997 - 01.2000
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
Education
Bachelor of Arts - Political Science And Government/ Theatre Arts
Northern Kentucky University
Newport, KY05.1990
Skills
- Passenger assistance
- Safe driving techniques
- Active listening
- Patience and empathy
- Time management
- Adaptability and flexibility
- Stress management
- Attention to detail
- Effective communication
Timeline
Professional Coach Operator
IndyGo Transportation Services
01.2023 - Current
Locomotive Engineer/Train Conductor
CSXT Transportation
08.2004 - 01.2023
Residential Counselor/Case Manager
Volunteers Of America
02.2002 - 08.2004
Restaurant Owner/Manager
J And J Chicken, Fish And Shrimp
01.1997 - 01.2000
Bachelor of Arts - Political Science And Government/ Theatre Arts
Northern Kentucky University