Andre Gonzalez
Lawrenceville,GA
Summary
I am a motivated, goal oriented individual with a keen eye for problem solving. I find pleasure in working in intense, fast paced environments. I have a fierce will to learn and improve in any and every aspect of life. I have been regarded by my peers as a great leader and motivator in difficult situations and environments. I have also been regarded as a great team player by my superiors.
Overview
3
3
years of professional experience
Work History
Supervisor
AMC Theatres
Lawrenceville, GA
09.2023 - Current
- Provide guidance and direction to subordinates regarding job duties and responsibilities.
- Frequently update posters and promotional standees in order to attract guest and drive sales.
- Create plans to propose solutions to problems related to efficiency, costs or profits.
- Establish and Maintain positive and healthy work based relationships with staff and fellow members of management.
- Receive and investigate any HR complaints regarding associates well being, as well as support overall employee management.
- Monitor associate productivity to provide constructive feedback and coaching.
- Maintain operating schedules to provide effective coverage for key areas and achieve objectives.
- Coach staff members to develop management skills and practices/long-term career goals.
- Work late nights up to 3am in order to make sure of theatre security and maintenance when last movies let out.
- Analyze financial data related to departmental budgeting activities on a regular basis.
- Coordinate employee schedules according to shift changes and availability.
- Interview and evaluate applicants, recommend individuals for hiring and evaluated staff performance.
- Identify and correct performance and personnel issues to reduce impact to business operations.
- Implement strategies to take advantage of new opportunities.
- Maintain accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitor employee productivity levels on a regular basis to identify areas of improvement.
- Evaluate needs of departments and delegate tasks to optimize overall production.
- Displaye strong telephone etiquette, effectively handling difficult calls.
- Display strong leadership and competency skills in order to delegate difficult tasks and maintain facility and staff structure.
Crew Leader
AMC Theatres
Lawrenceville, GA
06.2022 - 09.2023
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
- Restocked kitchen supplies including food products and utensils.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Alerted management regarding any complaints of guest disturbances in theatres.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Mentored newly hired crew members to prepare each for job roles.
- Trained new hires on job duties, safety protocols, and company policies.
- Lifted and arranged large shipment packages weekly, weighing up to 50 pounds.
Cashier
Sparkles Family Fun Center
Lawrenceville, GA
10.2021 - 06.2022
- Operated cash register and POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change, sometimes having to count correct amounts of change by hand.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped customers find specific products, answered questions, and offered product advice.
- Understand and promote roller skates we sold to customers, going into detail regarding skates and answering specific questions regarding them.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
- Frequently cleaning and maintaining front of house area where customers would come in for maximum productivity.
- Cleaned and maintained whole facility every night before leaving, as well as locking all exits and entries.
- Identified and alerted security regarding any security issues regarding customers, such as hiding face, wearing clothing not appropriate for the weather at the time, or in severe cases, possessing weapons or potential weapons.
Concrete Laborer
N/A
Lawrenceville, GA
06.2021 - 08.2021
- Loaded and unloaded necessary tools, materials, and machines from trucks and trailers.
- Carry heavy materials such as bricks, blocks, lumber, mortar mixers.
- Mixed, refined, and set concrete by hand using tools such as shovels and large industrial buckets.
- Leveled and spread concrete using shovels and various other tools.
- Calculated concrete quantities needed for jobs.
- Prepared and cleaned surfaces for finishing to reduce holes and cracks.
- Clean up work area by disposing of debris correctly when job is completed.
- Prepare and pour foundations for structures.
- Ensure that safety protocols are followed at all times and safe equipment was available and used while on the job site.
- Inspect finished product for quality assurance purposes before allowing customer access, as well as allowing customer to inspect finished product to approve of the quality.
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2023
Skills
- Data Analytics
- Strategic Planning
- Inventory Control
- Business Development
- Training and Mentoring
- Goal-Oriented
- Complex Problem-Solving
- Staff Discipline
- Customer Service
- Willingness to Learn
- Georgia Driver's License
- Team Collaboration
- Job Site Safety
- Lifting and Carrying Heavy Weight with Proper Form
Affiliations
- I enjoy participating in and watching the sport of Powerlifting, as well as Olympic Weightlifting.
- I also enjoy various arts and literature, hoping to make a series of my own one day.
Accomplishments
- I was promoted to crew lead from base crew at my current job in my first 6 months, and my General Manager recognized me as a well rounded leader, making strides for the company and promoted me to Supervisor in September of this year.
References
References available upon request.
Timeline
Supervisor
AMC Theatres
09.2023 - Current
Crew Leader
AMC Theatres
06.2022 - 09.2023
Cashier
Sparkles Family Fun Center
10.2021 - 06.2022
Concrete Laborer
N/A
06.2021 - 08.2021
High School Diploma -
Central Gwinnett High School