ANDRE GREEN

Lead a team of 11 Analysts with focus on:

• Train new team members by relaying information on company procedures and safety requirements.
• Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coach team members in techniques necessary to complete job tasks.

• Developed and implemented SOPs for internal teams (100+ members) and BPO teams (450+ agents), enhancing fraud mitigation efforts.
• Led fraud detection and identity verification initiatives, identifying and mitigating high-risk fraudulent activity across the platform.
• Directed an enterprise-wide fraud review project, assessing over 1 million Dasher accounts while managing a team of 120 agents, creating content, and hosting weekly SLA meetings.
• Partnered with cross-functional teams to enhance fraud risk management, contributing to long-term platform security improvements.

• Conducted fraud investigations, adjudicating complex cases to prevent platform abuse.
• Provided trend analysis and actionable fraud prevention insights to leadership.
• Assisted in launching the MQ Mentor program, coaching new hires in fraud investigation methodologies.
• Led the transition from Google Docs to a centralized knowledge base (Wiki) to improve fraud case handling efficiency.
• Joined the 1099 pod, which handles unregistered user fraud, to provide resolution to the victims of identity theft.
• Led weekly morning huddles, which provides information to the entire team, drives engagement and fosters team culture.
• Assisted with revamping QA rubrics, to improve the fraud case adjudication accuracy.
• Recognized for outstanding performance, achieving 100% efficiency and a QA score of 95% or higher in every quarterly review.

• Served as the primary point of contact for live events of all sizes, ensuring seamless operations while maintaining compliance with NBA, WNBA, and AFL league standards.
• Oversaw event setup and breakdown logistics, prioritizing safety, risk management, and regulatory compliance across all venue operations.
• Led and trained a team of 5–20 temporary employees, enforcing operational policies, driving accountability, and ensuring adherence to compliance requirements.
• Collaborated with internal departments, league officials, and external vendors to deliver exceptional guest experiences while mitigating operational risks.
• Implemented process improvements to increase efficiency in event turnaround, staffing, and crowd management strategies.