Andre Hall
Manager
WILLOUGHBY,Ohio
Summary
Professional in parking management, prepared to lead and optimize parking lot operations. Experience in coordinating logistics and ensuring customer satisfaction. Focused on team collaboration and achieving operational goals while adapting to changing needs. Known for strong organizational skills and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Facility Manager
ABM Parking Services
12.2021 - Current
- Provide exceptional customer service by responding to customer complaints and concerns, and assisting customers with their needs
- Responsible for hiring, training, and developing parking attendants on customer service standards, register procedures and proper Front Line procedures and controls
- Coordinate work flow, including scheduling staff and monitoring time cards
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Prepare bank deposits, prepare weekly reports, monitor and review damaged claims
- Assist with other duties, tasks and projects assigned by Operations Manager
- Supervised staff of [15] in day-to-day activities.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Implemented inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Managed a staff of 15 in day-to-day activities.
- Ordered, maintained and distributed supplies and inventory.
- Maintained facility grounds, equipment, and safety compliance.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Reviewed and oversaw construction and renovation projects.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Managed team of maintenance staff, fostering culture of excellence and quick response to repair needs.
Valet Manager
ABM Parking Services
05.2008 - Current
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
- Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.
- Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
- Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
- Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
- Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
- Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Reduced wait times for customers by implementing efficient vehicle retrieval systems.
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Developed strong relationships with clients by providing courteous and professional service at all times.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
Assistant Manager
ABM Parking Services
09.2018 - 06.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Internet Sales Representative
Lakeshore Chevrolet
08.2005 - 07.2007
- Appointment setting
- Inbound/Outbound calls
- Sales of new and used vehicles
- Follow defined policies and procedures to provide a consistent level of excellent customer service
- Identified customers’ needs, clarified information, and provided solutions and/or alternatives using available resources to meet the desires of customer satisfaction
Valet Supervisor
The Hampton Inn
07.2001 - 07.2005
- Provided exceptional customer service by responding to customer complaints and concerns, and assisting customers with their needs
- Overseen all front line parking attendants
- Coordinated work flow to ensure appropriate coverage of all shifts
- Assisted with interviewing and screening applicants
- Responsible for training and developing valet attendants on customer service standards, register procedures and proper Front Line procedures and controls
- Completed other duties, tasks and projects assigned by City Manager
Education
High School Diploma -
East High School
Cleveland, Ohio01.1991
Skills
- Customer Service
- Organization
- Communication Written and Verbal
- Detail-Oriented
- Time Management
- Microsoft Office Applications
- Leadership and supervision
- Planning and scheduling
- Cost-reduction methods
- Building maintenance
- Performance evaluations
- Employee hiring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Facility Manager
ABM Parking Services
12.2021 - Current
Assistant Manager
ABM Parking Services
09.2018 - 06.2020
Valet Manager
ABM Parking Services
05.2008 - Current
Internet Sales Representative
Lakeshore Chevrolet
08.2005 - 07.2007
Valet Supervisor
The Hampton Inn
07.2001 - 07.2005
High School Diploma -
East High School
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