Andre Hampton
North Las Vegas,NV
Summary
I am a tenured reliable professional, with a focus on details. I take pride in the contributions I make both individually and as a part of a team. Tech-savvy Equipment Technician with first-rate skills in modifying, repairing and overhauling equipment. Highly skilled in operating and inspecting machines to decipher defects. Excellent technical and mechanical proficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Equipment Technician
Vixxo
06.2019 - Current
- Repaired and replaced machine parts, coordinated with PM technicians, served as Subject Matter Expert, and ensured SLA's were met.
- Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Assembled, tested and maintained company equipment 25 pieces of equipment on weekly basis.
Customer Retention Specialist
Sutherland Global
10.2018 - 05.2019
- Built relationships with customer accounts, determined charges for services, provided product information, and resolved complaints.
- Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
Team Manager
Asurion
09.2015 - 08.2018
- Published performance metrics, conducted feedback sessions, implemented performance challenges, and collaborated with team managers.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans for 20 team members.
Education
High School Diploma -
Fenger Acadamy
Skills
- Equipment Repair
- Diagnostic Testing
- Computer Skills
- Equipment Troubleshooting
- Equipment Maintenance
Certification
- Mastrena I
- Mastrena II
- Clover
Timeline
Equipment Technician
Vixxo
06.2019 - Current
Customer Retention Specialist
Sutherland Global
10.2018 - 05.2019
Team Manager
Asurion
09.2015 - 08.2018
High School Diploma -
Fenger Acadamy
- Mastrena I
- Mastrena II
- Clover
Similar Profiles
Erin GissenasErin Gissenas
Remote Member Support Representative at VixxoRemote Member Support Representative at Vixxo
Nikki AmaoNikki Amao
Customer Service Team Lead at VixxoCustomer Service Team Lead at Vixxo
NAIJA SAUNDERSNAIJA SAUNDERS
Dispatch Coordinator at VixxoDispatch Coordinator at Vixxo