Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Andre Hampton

North Las Vegas,NV

Summary

I am a tenured reliable professional, with a focus on details. I take pride in the contributions I make both individually and as a part of a team. Tech-savvy Equipment Technician with first-rate skills in modifying, repairing and overhauling equipment. Highly skilled in operating and inspecting machines to decipher defects. Excellent technical and mechanical proficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Equipment Technician

Vixxo
06.2019 - Current
  • Repaired and replaced machine parts, coordinated with PM technicians, served as Subject Matter Expert, and ensured SLA's were met.
  • Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
  • Troubleshot equipment failures and remedied problems to restore functionality.
  • Assembled, tested and maintained company equipment 25 pieces of equipment on weekly basis.

Customer Retention Specialist

Sutherland Global
10.2018 - 05.2019
  • Built relationships with customer accounts, determined charges for services, provided product information, and resolved complaints.
  • Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.

Team Manager

Asurion
09.2015 - 08.2018
  • Published performance metrics, conducted feedback sessions, implemented performance challenges, and collaborated with team managers.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans for 20 team members.

Education

High School Diploma -

Fenger Acadamy

Skills

  • Equipment Repair
  • Diagnostic Testing
  • Computer Skills
  • Equipment Troubleshooting
  • Equipment Maintenance

Certification

  • Mastrena I
  • Mastrena II
  • Clover

Timeline

Equipment Technician

Vixxo
06.2019 - Current

Customer Retention Specialist

Sutherland Global
10.2018 - 05.2019

Team Manager

Asurion
09.2015 - 08.2018

High School Diploma -

Fenger Acadamy
  • Mastrena I
  • Mastrena II
  • Clover
Andre Hampton