Andre Harding
Ann Arbor,MI
Summary
Engaging, strategic, academic-based professional with 20+ years experience with student and customer support across multiple industries. Skilled in classroom management, account management, facility management, and personnel supervision. Confident in the ability to reach diverse audiences and effectively cross-collaborate within large and small teams.
Overview
19
19
years of professional experience
Work History
Consumer/Dealer Support Specialist
RealTruck
07.2019 - Current
- Data collections expert who leverages Salesforce, Kustomer, Google Suite, and Microsoft 365 to create, service, and manage consumer and dealer business accounts for America’s leader of truck accessories.
- Liaisons with distributors, jobbers, dealers, and product engineers to troubleshoot and initiate redesign/modification of truck products for business and consumer satisfaction
- Communications and relations expert who corresponds with 100+ people daily via phone, F2F, email, and Salesforce in order to inform, advise, educate, de-escalate, and assist Extang’s North American customer base.
- Cross-Collaborates with a large network of employees for product development, accurate lead times, quality control, website accuracy, and overall customer satisfaction
- Develops/creates organizational structures for team/department new hires to assist with onboarding procedures and collaborates with HR and directors in regards to DEI progress and employee engagement
Diversity, Equity, & Inclusion Committee Member/Co
Saline Area Schools
10.2018 - 08.2021
- Strategically planned with committee members, district educators, and district board members to help integrate DEI initiatives in teaching, learning, policies, procedures, recruitment, and hiring practices
- Proactively and independently conducted DEI Benchmarking of select secondary and post-secondary institutions to give insight to current practices and to help shape future methods and procedures.
- Facilitated group training/ learning through shared experiences, discussion leadership, and proposed policies and procedures
- Broadened committee knowledge on issues within the African-American culture and community
- Drafted a DEI Proposal and DEI Mission Statement as the initial steps for creating and advancing the Saline Area Schools DEI Committee
Saline Parks and Recreation Building Supervisor
City of Saline
07.2018 - 07.2019
- Supervised all facility operations for a comprehensive, indoor/outdoor recreation facility of 5000+ members and 75+ part-time employees
- Assessed and evaluated all building, patron, and employee matters
- Managed and maintained the aquatic and fitness centers.
- Supervised, mentored, and evaluated the child care staff and pool teachers/ lifeguards
- Assisted the front desk staff with with event scheduling, patron memberships, and patron check-ins utilizing Google Suite and RecPro CRM
ELA Instructor & Academic Mentor
University of Michigan
01.2017 - 06.2019
- ELA INSTRUCTOR: Planned, created, and implemented lessons to engage and to help create access for high school students from Detroit, Southfield, and Ypsilanti school districts
- Conducted college preparation workshops focused on ACT/SAT Test prep
- Mentored and advised UofM undergrads working in my classroom
- ACADEMIC MENTOR: Guided University of Michigan athletes (Freshman) by helping them develop academic roadmaps for academic, athletic, and personal success
- Provided intensive academic monitoring of academically at-risk student athletes
- Provided quality and timely communication and reports (using Gradesfirst, Canvas, Google Suite) to academic counselors, coaches, and learning specialists while monitoring the academic performance of UofM student athletes.
HS Communications & World Literature Teacher
Washtenaw International High School
08.2017 - 07.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Facilitated student-led learning by providing pathways for collaborative learning, meaningful student engagement, diverse instruction, quality resources, and timely feedback
- Advised and coached WIHI’s Forensics Team of 80+ students
- Fundrased & managed team budget/fees of $8000+, coordinated team practices, scheduled and hosted team competitions, and arranged team travel to and from tournaments.
HS Communications and English Teacher
Rochester Community Schools
07.2005 - 08.2016
- Served as a dynamic, high school educator who was responsible for curriculum development, instruction, assessment, and evaluation.
- Led as a Teacher Leader by researching best practices, designing curriculum, providing diverse resources, and mentoring teachers to promote professional and student learning
- Advised 400+ students as a Junior Class Advisor
- Assisted counselors with Career Cruising, ACT/SAT Testing, Student Trauma advising, etc
- Advocated for marginalized students and educated staff and students on cultural competency
- Led as an athletic coach for multiple sports
Education
Bachelor of Science - Secondary Education
Eastern Michigan University
Ypsilanti, MIBachelor of Science - Communication Studies
Eastern Michigan University
Ypsilanti, MISkills
- Classroom Instruction & Management
- Microsoft 365
- Salesforce/Kustomer CRM
- Organizational skills
- Alumni engagement
- Client Relationship Management
- Stewardship Programs
- Donor Relations
- Teamwork and Collaboration
- Customer Service
- Excellent Communication
- Rapport and relationship building
Volunteer Work
The Alumni Association at the University of Michigan: Assisted the Sr Director of Annual Giving & Membership with direct mailing, alumni engagement, event planning, constituency relations on and off campus from Oct 2013- Jan 2019. EVENTS: Welcome Wednesdays at the AAUM/ The BigTen 10K in Chicago/ Yost Alumni Skate/ and Crisler Tours and Games
The Northville Chamber of Commerce: Assisted the Executive Director with community events and constituency relations in Northville from Apr 2006-Sep 2021. EVENTS: The Victorian Festival/ Farmers Market/ Friday Night Concerts
Timeline
Consumer/Dealer Support Specialist
RealTruck
07.2019 - Current
Diversity, Equity, & Inclusion Committee Member/Co
Saline Area Schools
10.2018 - 08.2021
Saline Parks and Recreation Building Supervisor
City of Saline
07.2018 - 07.2019
HS Communications & World Literature Teacher
Washtenaw International High School
08.2017 - 07.2018
ELA Instructor & Academic Mentor
University of Michigan
01.2017 - 06.2019
HS Communications and English Teacher
Rochester Community Schools
07.2005 - 08.2016
Bachelor of Science - Secondary Education
Eastern Michigan University
Bachelor of Science - Communication Studies
Eastern Michigan University