Andre Henry
Hagerstown,MD
Summary
Proven leader and detail-oriented specialist, adept at fostering customer satisfaction and streamlining operations, significantly enhanced vehicle aesthetics at Upper Echelon. Skilled in using hand tools and creative solutions, I excel in deadline-driven environments, achieving superior service delivery and operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Professional with strong experience in precision work, ensuring thoroughness and accuracy in every task. Known for effective teamwork and adaptability in fast-paced environments, consistently delivering high-quality results. Possesses skills in meticulous inspection, quality control, and client satisfaction, making significant impact on operational efficiency. Reliable and flexible, adept at meeting and exceeding expectations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
2025
2025
years of professional experience
Work History
Detail Specialist
Upper Echelon
- Safeguarded against potential hazards within the workplace through strict adherence to safety guidelines and protocols.
- Trained new hires on company procedures and best practices for effective detailing workmanship.
- Streamlined operations by implementing an organized system for scheduling appointments and managing workflow.
- Maximized productivity by maintaining equipment in optimal working condition through routine maintenance checks and cleaning activities.
- Utilized industry-standard techniques for paint correction, removing scratches, swirl marks, and other imperfections.
- Enhanced vehicle appearance by meticulously detailing interior and exterior surfaces.
- Reduced instances of damage claims by carefully handling customers'' vehicles during the detailing process.
- Implemented eco-friendly practices to reduce water consumption during wash processes.
- Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
- Applied protective treatments on upholstery, leather, and vinyl for long-lasting results.
- Improved overall efficiency within the team by sharing knowledge on advanced detailing techniques.
- Boosted repeat business through consistent delivery of superior detailing services.
- Increased customer satisfaction by providing high-quality, timely detailing services.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Dealer Sales Representative
Motor World
- Leveraged social media platforms to engage prospective buyers, showcasing available vehicles and special promotions effectively.
- Implemented innovative upselling techniques during client interactions, generating additional revenues through add-on purchases such as extended warranties or maintenance packages.
- Managed inventory levels effectively, ensuring optimal vehicle selection for potential buyers at all times.
- Developed targeted marketing strategies for increasing dealership foot traffic and overall sales.
- Assisted in the development of promotional materials for advertising campaigns targeting specific demographics or geographic regions.
- Established partnerships with local businesses for cross-promotional efforts, increasing dealership visibility within the community and driving additional foot traffic.
- Conducted thorough competitor analyses to consistently stay ahead of rival dealerships in terms of pricing, incentives, and marketing tactics employed.
- Negotiated win-win deals between dealership and customers, fostering long-term loyalty and trust.
- Collaborated with management on setting performance goals, regularly reviewing progress and adjusting strategies accordingly to achieve desired results.
- Collaborated with finance team to streamline the car loan approval process, resulting in faster transactions and happier customers.
- Increased repeat business through diligent follow-up, attentive service, and personalized communication with past clients.
- Maintained extensive knowledge of current automotive technologies/features across various brands offered within dealership''s inventory.
Assistant Manager
Domino's Pizza
07.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Papa John's Pizza
05.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
OGP
Walmart
03.2021 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Diploma/GED -
Walkersville High School
Walkersville, MD07.2021
Skills
- Detail-oriented mindset
- Deadline-oriented
- Creative solutions
- Hand tools
- Hospitality and accommodation
- Work order fulfillment
- Customer Satisfaction
Timeline
Assistant Manager
Domino's Pizza
07.2023 - 10.2024
Assistant Manager
Papa John's Pizza
05.2022 - 07.2023
OGP
Walmart
03.2021 - 04.2022
Detail Specialist
Upper Echelon
Dealer Sales Representative
Motor World
Diploma/GED -
Walkersville High School
Similar Profiles
Franklin ArroyoFranklin Arroyo
Security Officer at Upper Echelon ProtectionSecurity Officer at Upper Echelon Protection
Vyshonna "Shonna" ButlerVyshonna "Shonna" Butler
Bartender at Upper Echelon Bartending & EventsBartender at Upper Echelon Bartending & Events
Laurie CaballeroLaurie Caballero
Mathematics Expert at Upper Echelon AcademyMathematics Expert at Upper Echelon Academy