Danya Appelzoller
El Paso,TX
Summary
Experienced administrative support professional and caregiver with strong technical skills. Proven ability to embrace change and ensure client satisfaction. Skilled in data entry, customer service, and maintaining organized environments. Committed to providing compassionate care and efficient support in dynamic settings.
Overview
14
14
years of professional experience
Work History
Transaction Processor II
Conduent
El Paso, TX
10.2021 - Current
- Accurately entered alphanumerical data, ensuring high-quality output and compliance with standards.
- Identified and corrected errors in medical data entries, maintaining accuracy and preventing discrepancies.
- Consistently achieved productivity standards while managing high volumes of data entry tasks.
- Assisted in the secondary line of business with high work volumes.
- Performed administrative tasks and enhanced operational efficiency through organized file management.
House Sitting
In-Home Sitter
El Paso, TX
02.2014 - Current
- Monitored home in owner's absence to ensure security and upkeep.
- Performed garden maintenance tasks to promote healthy growth.
- Assisted with bill payments and financial statements for timely management.
- Cared for pets, including birds, cats, and dogs, ensuring their well-being.
- Conducted light housekeeping duties to maintain a clean environment.
Child Care
In-Home Care
El Paso, TX
01.2012 - Current
- Supervised children and maintained a safe, engaging environment, collaborating with parents for tailored care.
- Prepared healthy, balanced meals to promote nutritional well-being.
- Utilized bilingual skills to effectively communicate with diverse groups of children.
Caregiver
Home Instead Senior Care
El Paso, TX
01.2018 - 10.2021
- Supported clients with daily living activities and personal grooming, enhancing their independence and well-being.
- Performed light housekeeping and meal preparation to maintain a clean environment.
- Removed safety hazards and reported issues to management and family for immediate resolution.
- Managed incoming mail and processed bill payments to ensure timely financial obligations.
- Transported clients to appointments and personal errands, ensuring punctuality and safety.
- Followed care plans closely while observing client behaviors for health monitoring.
- Documented food and fluid intake along with any client abnormalities for accurate records.
Certified Nursing Assistant (CNA)
Nazareth Living Center
El Paso, TX
07.2014 - 09.2016
- Delivered hands-on nursing care, including bathing, dressing, and feeding patients.
- Balanced needs of multiple patients in fast-paced environments efficiently.
- Assisted patients with daily activities to accommodate individual schedules.
- Maintained organized environments in medical facilities and patient rooms.
- Facilitated clear communication among patients, families, and nursing staff.
- Collaborated with management and nursing staff to implement changes for improved patient satisfaction.
- Administered nursing care under supervision to promote resident independence.
- Utilized bilingual skills effectively in dynamic healthcare settings.
Certified Nursing Assistant (CNA)
Mountain Villa Skilled Nursing Facility
El Paso, TX
06.2013 - 10.2014
- Provided hands-on nursing care, including bathing, dressing, feeding, and toileting.
- Performed standardized procedures such as applying hot and cold packs and dressings.
- Administered nursing care under supervision to enhance residents' independence.
- Utilized bilingual skills to communicate effectively with multiple patients in a fast-paced setting.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Reported changes in patient condition to registered nurse or physician.
Secretary
O'Rion
El Paso, TX
07.2011 - 11.2012
- Answered telephone inquiries, providing accurate and appropriate responses to customer needs.
- Organized office and accounting files to enhance operational efficiency.
- Demonstrated exceptional customer service skills, contributing to improved satisfaction metrics.
- Utilized bilingual skills to assist multiple customers both on phone and in person.
- Managed opening and closing of facility to ensure optimal operations.
- Called for credit reports to facilitate timely decision-making.
- Maintained clear communication with customers to address inquiries effectively.
- Filled paperwork for transportation sites in a fast-paced environment.
Education
Bachelor of Science - Nursing, Biology
The University of Texas at El Paso
El Paso, TX05.2022
El Paso Community College -
El Paso Community College
El Paso, TX12.2017
High School Diploma -
Silva Health Magnet High School
El Paso, TX06.2014
Skills
- Microsoft Office Proficiency
- Caregiving and Personal Support
- Data Entry and Records Management
- Customer Service Excellence
- Calculations review
- Strong communication skills
References
- Ariana Soltero, Assistant manager, Conduent, 915-593-9093
- Erik Guerrero, Assistant manager, Conduent, 915-329-6749
- Brandy Patton, Owner, Home Instead Senior Care, 915-584-5673
- Robert Matas, Owner, Transportation, 915-494-3256
- Diane Marquez, Manager, House Sitting, 915-274-7475
- Dumaira Rivera, Manager, In-Home Care & In-Home Sitting, 915-996-5349
- Corina Armenta, Manager, O'Rion, 915-433-2082
Languages
Spanish
Limited
Accomplishments
- Animal Rescue of Community College (ARCC) leadership award
Timeline
Transaction Processor II
Conduent
10.2021 - Current
Caregiver
Home Instead Senior Care
01.2018 - 10.2021
Certified Nursing Assistant (CNA)
Nazareth Living Center
07.2014 - 09.2016
House Sitting
In-Home Sitter
02.2014 - Current
Certified Nursing Assistant (CNA)
Mountain Villa Skilled Nursing Facility
06.2013 - 10.2014
Child Care
In-Home Care
01.2012 - Current
Secretary
O'Rion
07.2011 - 11.2012
Bachelor of Science - Nursing, Biology
The University of Texas at El Paso
El Paso Community College -
El Paso Community College
High School Diploma -
Silva Health Magnet High School
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