Andre Hodge
Atlanta,GA
Summary
Experienced Leadership Professional with a track record of motivating and developing team members to achieve organizational goals. Skilled in strategic thinking and analysis, with a strong focus on delivering results. With over 10 years of experience, I bring a proven ability to lead teams and drive success. Passionate about driving growth and making a positive impact on organizations.
Overview
20
20
years of professional experience
Work History
Refunds Brand Advisor
Delta Air Lines
01.2011 - Current
- As a leader on the frontline be a subject matter expert in technical areas and customer service
- Focus on coaching, lifting, and unlocking specialists’ potential through coaching/support floor support, recognition and supporting individual development plans
- Focus on continuous improvement by analyzing metric performance tools and deliver lifting recommendations
- Provide real time support as a positive uplifting coach utilizing tools to help them create a develop plan
- Deliver huddles with pertinent corporate data and allow feedback from the team.
Supply Attendant
Delta Air Lines
- Maintained data accuracy, compliance processes, packaging preservation, proper binning, issuing, receiving, and shipping material managed in the store's operation
- Responsible for the safe operation of mechanical and manual materials handling equipment
- Developed my teammates in procedures essential to our job.
Customer Care Supervisor
Delta Air Lines
- Responsible for providing real-time solutions to customers via telephone contact, email, letters and fax
- Provide appropriate coding for concerns to provide effect corrective action data for analyses
- Represent the Delta brand by providing a courteous and professional demeanor during all interactions
- Meet and exceed customer expectations to regain and increase customer retention and loyalty.
Customer Experience Specialist
Delta Air Lines
- Consistently sell and create travel experiences for our customers
- Connect with customers so they know they have been heard, understood, feel valued and are important
- Successfully assist customers by effectively listening, quickly identifying and owning customer issues, making quality decisions, while multi-tasking and providing solutions
- Interact with a globally diverse group of customers and colleagues
- Demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability and the ability to handle stressful situations
- Possess strong computer skills, flexibility in a fast-paced environment and the ability to learn and react quickly
- Recognized for adhering to all Delta and U.S
- Department of Transportation (DOT) compliance requirements.
Assistant Manager
Champs Sports
01.2004 - 01.2009
- Establish performance objectives to ensure organization meeting financial goals
- Assisting in all aspects of the store operations, including selling, stock, visual merchandising, asset protection, training, and payroll
- Monitor varied modalities of revenue streams for compliance to goals
- Maintain a cohesive work environment
- Identify and implement the necessary training to ensure client satisfaction and revenue goals obtained.
Education
Skills
- Multitasking
- Conflict resolution
- Database Management Systems Proficiency
- SAP
- Hyperion Financial Management Experience
- Leadership and Coaching
- Organization and Time Management
- Analytical and Critical Thinking
- Problem solving ability
- Quality Assurance
Accomplishments
- Member of Delta Air Lines Million-Air-Club– 2013-2015
- Delta Air Lines Chairman’s Club Nominee – 2022-23
- Delta Air Lines – Reading Partnership Program – since 2015
- Top 5% sales at Champs Sports 2007-2009
- Volunteer with several Delta Community Engagement projects/United Way
Awards And Activities
- Member of Delta Air Lines Million-Air-Club– 2013-2015
- Delta Air Lines Chairman’s Club Nominee – 2022
- Delta Air Lines – Reading Partnership Program – since 2015
- Top 5% sales at Champs Sports 2007-2009
- Volunteer with several Delta Community Engagement projects/United Way
Timeline
Refunds Brand Advisor
Delta Air Lines
01.2011 - Current
Assistant Manager
Champs Sports
01.2004 - 01.2009
Supply Attendant
Delta Air Lines
Customer Care Supervisor
Delta Air Lines
Customer Experience Specialist
Delta Air Lines