Andre Hollins
Chino,CA
Summary
Developed skills in high-pressure environments with focus on enforcing regulations and ensuring safety. Transitioning into a new field with a strong background in conflict resolution and critical decision-making. Seeking to leverage these skills in a dynamic and challenging new role.
Overview
16
16
years of professional experience
Work History
Customs and Border Protection Officer
U.S. Customs and Border Protection
11.2022 - 12.2024
- Worked constructively and in collaboration with co-workers and personnel from other federal agencies and organizations toward common goals.
- Ensured that classified information is properly classified and managed.
- Conducts security assessments to ensure proper classification, handling, accountability, and safeguarding.
- Attended training and keeps current on handling requirements for classified information.
- Reports apparent or suspected attempts to access classified information by unauthorized persons and assists in official inquiries.
- Maintained personal accesses to databases to help facilitate adjudications on Customs and Immigration matters.
- Detected and prevented terrorist from entering the United States.
- Enforced Customs, Immigration and Agricultural laws and regulations.
- Prevented the illegal trafficking of people, narcotics, and contraband into the United States.
- Educated travelers on import regulations, promoting compliance with customs laws while facilitating efficient movement across borders.
- Utilized advanced technology tools such as X-ray machines and radiation detectors for enhanced screening capabilities during cargo inspections.
- Evaluated traveler behavior to identify potential risks or indicators of criminal activity during inspections.
Executive Manager (Asset Protection)
Target
06.2021 - 10.2022
- Managed, influenced, and validated a safe and secure culture by driving physical security and safety processes; led store response and emergency crisis situations and create plans for in-store events.
- Supervised, plan, organize, schedule, and direct the day to day functions of the member of my Asset Protection team.
- Worked collaboratively with my peers to ensure the day to day services provided are up to or exceed required standards.
- Managed the identification and resolution of internal investigations, completed internal interviews for my store and nearby stores at the discretion of district leadership.
- Experience managing a safe and secure culture, including crisis response, a strong safety environment and crowd management planning and providing support to both guests and team members.
- Led investigative and verbal de-escalation classroom trainings; facilitate other trainings as needed for my Asset Protection team, store members, and or district.
- Established a culture of accountability through clear expectations and performance management.
- Ensured and promoted a safe environment free of discrimination and sexual harassment.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Loss Prevention Specialist
Metro One Loss Prevention
11.2020 - 04.2021
- Provided awareness on loss prevention strategies through training and partnership with management personnel to associates.
- Provided protection and compliance of all company assets including people, property, and information.
- Responded to emergency situations such as medical, fire, weather, and security incidents.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Enhanced training processes for both clients and departments to increase overall functionality.
Security Guard (at Kaiser Permanente Medical Center)
Securitas Security
05.2020 - 10.2020
- Extensive experience documenting my findings of incidents and investigations through written reports.
- Interviewed victims and witnesses of incidents that occurred on hospital premises.
- Secured access points of the hospital campus through frequent physical checks.
- Investigated potential security risks, medical emergencies, and responded immediately and accordingly.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Deputy Sheriff
Los Angeles County Sheriff's Department
12.2008 - 07.2016
- Interviewed suspects, victims, and witnesses of crimes that occurred on jail premises.
- Responsible for ensuring strict adherence to safety and security protocols as determined by the union and management.
- Conducted assessments and assisted with legal issues in accordance with organizational policies and procedures.
- Conducted investigations on a variety of issues and concerns that arose within the jail facility.
- Preserved, documented, and photographed evidence collected during investigations for legal documentation.
- Booked evidence collected during investigations and relevant information into ledger for legal purposes.
- Acted as a liaison between law enforcement agencies and regularly handled confidential/ legal investigation material.
- Accurately addressed questions and concerns from staff, management, regarding regulations I oversaw and supported.
- Collaborated with management on findings of investigations as a member of Operation Safe Jail (OSJ) and relevant trends as it related to security and well-being.
- Participated in special projects, trainings, ensure overall safety and security was maintained.
Education
Bachelor of Art - Sociology
California State University Northridge
Northridge, CA05.2008
Associate of Art, and Associate of Science - Applied and Liberal Arts Studies
Pasadena City College
Pasadena, CA05.2006
Skills
- Conflict Resolution
- Leadership qualities
- Investigative skills
- Documentation Skills
- Public Safety
- First aid training
- Crisis management
- Incident reporting
- Security systems
- Surveillance techniques
- Policy enforcement
- Problem-solving abilities
Timeline
Customs and Border Protection Officer
U.S. Customs and Border Protection
11.2022 - 12.2024
Executive Manager (Asset Protection)
Target
06.2021 - 10.2022
Loss Prevention Specialist
Metro One Loss Prevention
11.2020 - 04.2021
Security Guard (at Kaiser Permanente Medical Center)
Securitas Security
05.2020 - 10.2020
Deputy Sheriff
Los Angeles County Sheriff's Department
12.2008 - 07.2016
Associate of Art, and Associate of Science - Applied and Liberal Arts Studies
Pasadena City College
Bachelor of Art - Sociology
California State University Northridge