Dynamic and results-driven professional with extensive experience at America Display, excelling in retail fixture installation and merchandising. Proven problem-solver skilled in ERP systems and time management, ensuring seamless project execution and compliance with safety standards. Recognized for optimizing layouts and enhancing customer engagement through effective display strategies.
Overview
12
12
years of professional experience
Work History
Merchandising & Fixture Installation Technician
America Display
08.2022 - Current
Installed retail fixtures, shelving units, signage, and promotional displays according to planograms and brand guidelines
Executed store resets and remodels by relocating products, adjusting layouts, and updating signage for seasonal or promotional changes
Worked with store managers and team leads to ensure timely project completion with minimal disruption to store operations
Assembled fixtures and displays using hand tools, ensuring secure and accurate placement
Conducted on-site inspections to verify setup accuracy, cleanliness, and safety compliance
Maintained detailed records of completed installations and reported progress to project supervisors or corporate teams
Traveled to multiple retail locations to support national merchandising campaigns and fixture rollouts
Field Service Technician
Knight Enterprises
05.2017 - 02.2021
Installed and configured telecom equipment, including routers, modems, set-top boxes, and cabling for residential and commercial clients
Diagnosed and repaired signal issues and connectivity faults using specialized testing tools
Interfaced with customers to resolve technical problems and ensure service satisfaction
Conducted site assessments to ensure proper wiring and system compatibility
Documented work orders, service calls, and inventory used via handheld or ERP systems
Documented work orders, service calls, and inventory used via handheld or ERP systems
Ensured compliance with safety regulations while working in confined spaces, rooftops, or utility poles
Distribution Coordinator
Hi-Pro Ace Supercenter
11.2014 - 03.2017
Managed the flow of goods from warehouse to delivery, ensuring timely and accurate order fulfillment
Coordinated with transport providers, warehouse staff, and procurement teams to schedule and track shipments
Monitored inventory levels, updated stock records, and flagged discrepancies for resolution
Entered and maintained data in ERP or inventory management systems (e.g., SAP, Oracle)
Oversaw packing, labeling, and loading of goods in compliance with safety and quality standards
Communicated with clients and vendors to provide shipment updates and resolve delays
Customer Service Representative
Hi-Pro Ace Supercenter
10.2013 - 11.2014
Assisted customers with product selection, care advice, and usage for farm and garden tools, seeds, fertilizers, and equipment
Provided knowledgeable support on seasonal planting, pest control, and soil treatment
Processed sales transactions and returns accurately using POS systems
Maintained well-organized displays and restocked inventory as needed
Handled customer complaints or issues with professionalism and timely resolution
Supported in-store promotions and educated customers on new product offerings
Worked closely with the outdoor yard and inventory team to ensure product availability