Andre Inocencio
Brockton,MA
Summary
Dynamic sales manager with a proven track record at Legacy Modern Roofing & Siding, adept at driving revenue growth through strategic sales initiatives and exceptional customer service. Recognized for strong organizational skills and effective problem-solving, I foster team collaboration and consistently exceed performance targets while maintaining a positive, adaptable approach.
Overview
1
1
year of professional experience
Work History
Freight Team
Home Depot
715 Crescent Street
05.2026 - Current
- Delivered effective outcomes through self-motivation and accountability.
- Contributed to success in fast-paced environments through adaptability.
- Achieved collaborative success while excelling in independent tasks.
- Mastered new challenges rapidly, demonstrating versatility.
- Communicated effectively both verbally and in writing to achieve clarity.
- Enhanced team performance by providing essential support.
- Adapted work schedules to meet demands during nights and weekends.
- Achieved timely task completion through efficient time management.
- Maintained organization and attention to detail with a strong work ethic.
- Cultivated communication skills through frequent interactions with colleagues.
- Successfully managed multiple projects while demonstrating strong organizational skills.
- Supported day-to-day operations cooperatively with team members.
- Fostered a respectful and helpful environment for colleagues.
- Pursued knowledge actively, dedicated to ongoing improvement.
Shift Lead
Walgreens
1101 Main Street
02.2026 - 04.2026
- Achieved compliance with company policies and workflows by overseeing daily operations.
- Enhanced team effectiveness through training and mentoring in customer service best practices.
- Secured product availability by monitoring inventory levels and coordinating timely restocking efforts.
- Realized operational efficiency gains through the implementation of process improvements that reduced waste.
- Fostered employee development by evaluating performance and providing constructive feedback.
- Successfully completed store opening and closing procedures while maintaining balanced tills.
- Streamlined onboarding processes for new employees and effectively delegated daily tasks.
- Promoted a safe and organized work environment by ensuring consistent adherence to safety standards.
- Guaranteed accuracy in cash handling by meticulously overseeing procedures and documentation.
- Elevated customer satisfaction by resolving complaints and offering effective solutions.
- Achieved high levels of customer service by addressing inquiries and ensuring a welcoming atmosphere for patrons.
- Contributed to store management's success in meeting service and quality standards in daily operations.
Print Specialist
Staples
365 Westgate Strett
10.2025 - 01.2026
- Operated high-quality printing equipment to produce diverse print materials.
- Assisted customers in selecting appropriate printing services and solutions.
- Managed order processing from receipt through delivery, ensuring timely fulfillment.
- Maintained inventory of printing supplies, optimizing stock levels for efficiency.
- Collaborated with team members to improve workflow and enhance service quality.
- Implemented process improvements that streamlined operations and reduced turnaround times.
- Managed multiple print projects simultaneously, prioritizing tasks based on deadlines and complexity.
- Collaborated with graphic designers to ensure accurate reproduction of artwork in printed materials.
- Improved workflow efficiency by implementing a digital job ticket system for tracking project progress.
- Streamlined print production process for faster turnaround times and improved customer satisfaction.
- Developed custom digital print profiles to achieve consistent color output across various substrates.
- Maintained inventory levels, ordering supplies as needed to prevent project delays due to lack of materials.
Closer
EMT Solar
1 Centre Street
07.2025 - 11.2025
- Closed sales by effectively communicating product benefits to prospective clients.
- Managed customer inquiries and provided tailored solar solutions to enhance satisfaction.
- Collaborated with sales team to develop strategic outreach initiatives for potential customers.
- Streamlined the closing process, reducing turnaround time for client approvals.
- Educated clients on solar technology, fostering informed decision-making and trust.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback post-installation.
- Trained new team members on effective closing techniques and client engagement strategies.
- Analyzed market trends to identify opportunities for expanding customer base and improving sales tactics.
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
- Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
- Identified areas for process improvement within the closing department leading to enhanced efficiency, reduced errors and cost savings.
- Consulted with clients to recognize needs and provide tailored solutions.
Sales Manager
Legacy Modern Roofing & Siding
1 Centre Street
06.2025 - 10.2025
- Developed and executed sales strategies to expand market presence and increase revenue.
- Trained and mentored sales team on effective selling techniques and customer engagement.
- Analyzed sales data to identify trends, adjust tactics, and enhance performance outcomes.
- Established strong relationships with clients to promote loyalty and drive repeat business.
- Coordinated with marketing to align campaigns with sales goals, optimizing lead generation efforts.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to explain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Education
High School Diploma -
Brockton High School
Brockton, MA06.2025
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Critical thinking
Excellent communication
Organizational skills
Computer skills
Calm under pressure
Active listening
Decision-making
Problem resolution
Verbal communication
Organization and time management
Languages
Portuguese
Native or Bilingual
Timeline
Freight Team
Home Depot
05.2026 - Current
Shift Lead
Walgreens
02.2026 - 04.2026
Print Specialist
Staples
10.2025 - 01.2026
Closer
EMT Solar
07.2025 - 11.2025
Sales Manager
Legacy Modern Roofing & Siding
06.2025 - 10.2025
High School Diploma -
Brockton High School