Arts & Entertainment
Andre' James
Mental Health Therapist/Consultant/Life Coach
Cleveland,TN
Summary
Client-centered professional polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. Accommodating and warm individual possessing strong observational skills and in-depth understanding of human behavior. Offering comprehensive background conducting psychological tests, interviewing patients and monitoring patient progress.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Lead Clinical Therapist
Harmony Oaks Recovery Center
7 2021 - Current
- Develop a weekly schedule for the clinical staff.
- Maintains open communication lines with facility staff, attending clinicians and physicians, patients, and families.
- Liaisons with community agencies and vendors.
- The primary therapist is to provide individual and some group therapy sessions for agency clients.
- This role will help guide and direct the client during sessions.
- Group notes support clinical necessity and progress toward treatment plan goals.
- Led a multidisciplinary team of therapists, fostering collaboration and promoting the delivery of high-quality care.
- Improved patient satisfaction rates with empathetic communication and personalized treatment plans.
- Trained staff in trauma-informed care principles, promoting a culture of compassion and empathic understanding within the clinic.
- Conducted group therapy sessions, facilitating meaningful conversations, and creating a supportive environment for recovery.
- Streamlined therapy processes for improved efficiency, utilizing electronic health records and data-driven decision making.
- Designed comprehensive assessments to accurately diagnose mental health disorders and inform individualized treatment approaches.
- Contributed to the development of clinic-wide treatment protocols, ensuring consistency in clinical practice standards among team members.
- Advised families on strategies for supporting loved ones during their healing journey while simultaneously addressing any concerns or questions they may have.
- Evaluated program effectiveness using outcome measures, adjusting therapeutic strategies based on performance metrics.
- Enhanced patient outcomes by developing and implementing evidence-based therapeutic interventions.
- Managed crisis situations effectively by assessing risk factors and implementing appropriate safety measures when needed.
- Completed assessments and planned customized treatments, applying wide range of resources.
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Prepared and maintained comprehensive progress reports for review by various parties.
- Wrote reports on clients and maintained required paperwork.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
- Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
Care Coordinator/Case Manager
Omni Community Health
07.2018 - 07.2021
- Provide services to enable individuals and families to obtain access to needed medical, social, educational, and other support services, as well as psychosocial skill development.
- Assessing, advocating, linking, and coordinating needed community-based services for the client(s) and families served.
- Complete and update all necessary documentation as required and as determined by the standards of each client assigned to the CCFT Program, including but not limited to: Progress Notes, Tx Plans, Crisis Plans, Releases of Information, SCERs, etc.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Facilitated multi-disciplinary team meetings to ensure comprehensive care plans, enhancing patient outcomes.
- Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Conducted thorough assessments of patient needs to devise personalized care plans, addressing both health and social determinants.
- Improved care team communication with implementation of centralized information system.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
- Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Travel Agent
Tantara Travel
02.2015 - 05.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Delivery Driver
Pizza Hut
02.2018 - 07.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Graduate Assistant in Admissions
Pentecostal Theological Seminary
02.2018 - 06.2018
- To assist incoming students through the application and admission process for the Seminary.
- To provide quality customer service to staff, in addition to applicants.
Travel Specialist
Affinion Group
12.2016 - 01.2018
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Conducted thorough research on destinations, accommodations, transportation options, and activities to provide well-informed advice to clients.
- Collaborated with team members to create unique travel experiences tailored to client preferences.
- Designed custom itineraries that catered specifically to each client''s individual needs, preferences, and budget constraints.
Management Trainee
Byers Car Rental/ Hertz
03.2016 - 12.2016
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Used company reports to analyze sales, gross profit and inventory activities.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Handled day-to-day customer or client questions via telephone or email.
- Enhanced team performance by implementing effective communication strategies within the group.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Night Auditor
Aimbridge Hospitality
12.2015 - 04.2016
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Kept accounts in balance and ran daily reports to verify totals.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Call Center Representative
Sedgwick Claims Management Services
01.2015 - 10.2015
Application Support Technician II
MAXIMUS, Inc
08.2010 - 09.2015
Education
Master of Arts - Clinical Mental Health Counseling
Pentecostal Theological Seminary
Cleveland, TN08.2021
Bachelor of Arts - Business Management
Wayland Baptist University
San Antonio, TX06.2014
Associate in Electronics Engineering Technology - undefined
ITT Technical Institute
Houston, TXSkills
Avaya
Multimedia
Microsoft Office
Typing
Data Entry
Travel Arrangements
Travel Coordination
Event Planning
Office Management
Therapy
Counseling
Documentation
Case Management
Problem solving
Documentation review
Clinical assessment
Suicide Risk Assessment
Psychotherapy expertise
Treatment Planning
Group Therapy
Self-care strategies
Stress reduction techniques
Client Advocacy
Anger Management
Individual Counseling
Grief counseling
Multidisciplinary Collaboration
Behavioral Intervention
Relaxation Techniques
Cognitive behavioral therapy
Clinical Documentation
Career Counseling
Group therapy facilitation
Suicide Prevention
Teamwork and Collaboration
Problem-solving abilities
Multitasking Abilities
Excellent Communication
Decision-Making
Self Motivation
Adaptability and Flexibility
Time management abilities
Effective Communication
Organizational Skills
Active Listening
Attention to Detail
Emotional awareness
Family Counseling
Depression and anxiety specialist
Relationship Building
Interpersonal Skills
DSM-IV classification
Professionalism
Reliability
Scheduling and calendar management
Crisis Intervention
Motivational Interviewing
Therapeutic Intervention
Group Counseling
Certification
driver's license
Work Preference
Work Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchCareer advancementCompany CultureStock Options / Equity / Profit Sharing4-day work weekFlexible work hoursInterests
Crafting
Entrepreneur
Timeline
Care Coordinator/Case Manager
Omni Community Health
07.2018 - 07.2021
Delivery Driver
Pizza Hut
02.2018 - 07.2018
Graduate Assistant in Admissions
Pentecostal Theological Seminary
02.2018 - 06.2018
Travel Specialist
Affinion Group
12.2016 - 01.2018
Management Trainee
Byers Car Rental/ Hertz
03.2016 - 12.2016
Night Auditor
Aimbridge Hospitality
12.2015 - 04.2016
Travel Agent
Tantara Travel
02.2015 - 05.2020
Call Center Representative
Sedgwick Claims Management Services
01.2015 - 10.2015
Application Support Technician II
MAXIMUS, Inc
08.2010 - 09.2015
Lead Clinical Therapist
Harmony Oaks Recovery Center
7 2021 - Current
Master of Arts - Clinical Mental Health Counseling
Pentecostal Theological Seminary
Bachelor of Arts - Business Management
Wayland Baptist University
Associate in Electronics Engineering Technology - undefined
ITT Technical Institute