Arts & Entertainment
Andre' James
Mental Health Therapist/Consultant/Life Coach
Cleveland,TN
Summary
Client-centered professional polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. Accommodating and warm individual possessing strong observational skills and in-depth understanding of human behavior. Offering comprehensive background conducting psychological tests, interviewing patients and monitoring patient progress.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Lead Clinical Therapist
Harmony Oaks Recovery Center
7 2021 - Current
- Develop a weekly schedule for the clinical staff.
- Maintains open communication lines with facility staff, attending clinicians and physicians, patients, and families.
- Liaisons with community agencies and vendors.
- The primary therapist is to provide individual and some group therapy sessions for agency clients.
- This role will help guide and direct the client during sessions.
- Group notes support clinical necessity and progress toward treatment plan goals.
- Led a multidisciplinary team of therapists, fostering collaboration and promoting the delivery of high-quality care.
- Improved patient satisfaction rates with empathetic communication and personalized treatment plans.
- Trained staff in trauma-informed care principles, promoting a culture of compassion and empathic understanding within the clinic.
- Conducted group therapy sessions, facilitating meaningful conversations, and creating a supportive environment for recovery.
- Streamlined therapy processes for improved efficiency, utilizing electronic health records and data-driven decision making.
- Designed comprehensive assessments to accurately diagnose mental health disorders and inform individualized treatment approaches.
- Contributed to the development of clinic-wide treatment protocols, ensuring consistency in clinical practice standards among team members.
- Advised families on strategies for supporting loved ones during their healing journey while simultaneously addressing any concerns or questions they may have.
- Evaluated program effectiveness using outcome measures, adjusting therapeutic strategies based on performance metrics.
- Enhanced patient outcomes by developing and implementing evidence-based therapeutic interventions.
- Managed crisis situations effectively by assessing risk factors and implementing appropriate safety measures when needed.
- Completed assessments and planned customized treatments, applying wide range of resources.
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Prepared and maintained comprehensive progress reports for review by various parties.
- Wrote reports on clients and maintained required paperwork.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
- Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
Care Coordinator/Case Manager
Omni Community Health
07.2018 - 07.2021
- Provide services to enable individuals and families to obtain access to needed medical, social, educational, and other support services, as well as psychosocial skill development.
- Assessing, advocating, linking, and coordinating needed community-based services for the client(s) and families served.
- Complete and update all necessary documentation as required and as determined by the standards of each client assigned to the CCFT Program, including but not limited to: Progress Notes, Tx Plans, Crisis Plans, Releases of Information, SCERs, etc.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Facilitated multi-disciplinary team meetings to ensure comprehensive care plans, enhancing patient outcomes.
- Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
- Conducted thorough assessments of patient needs to devise personalized care plans, addressing both health and social determinants.
- Improved care team communication with implementation of centralized information system.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
- Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Travel Agent
Tantara Travel
02.2015 - 05.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Delivery Driver
Pizza Hut
02.2018 - 07.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Graduate Assistant in Admissions
Pentecostal Theological Seminary
02.2018 - 06.2018
- To assist incoming students through the application and admission process for the Seminary.
- To provide quality customer service to staff, in addition to applicants.
Travel Specialist
Affinion Group
12.2016 - 01.2018
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Conducted thorough research on destinations, accommodations, transportation options, and activities to provide well-informed advice to clients.
- Collaborated with team members to create unique travel experiences tailored to client preferences.
- Designed custom itineraries that catered specifically to each client''s individual needs, preferences, and budget constraints.
Management Trainee
Byers Car Rental/ Hertz
03.2016 - 12.2016
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Used company reports to analyze sales, gross profit and inventory activities.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Handled day-to-day customer or client questions via telephone or email.
- Enhanced team performance by implementing effective communication strategies within the group.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Night Auditor
Aimbridge Hospitality
12.2015 - 04.2016
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Kept accounts in balance and ran daily reports to verify totals.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Call Center Representative
Sedgwick Claims Management Services
01.2015 - 10.2015
Application Support Technician II
MAXIMUS, Inc
08.2010 - 09.2015
Education
Master of Arts - Clinical Mental Health Counseling
Pentecostal Theological Seminary
Cleveland, TN08.2021
Bachelor of Arts - Business Management
Wayland Baptist University
San Antonio, TX06.2014
Associate in Electronics Engineering Technology - undefined
ITT Technical Institute
Houston, TXSkills
Avaya
Certification
driver's license
Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchCareer advancementCompany CultureStock Options / Equity / Profit Sharing4-day work weekFlexible work hoursInterests
Crafting
Entrepreneur
Timeline
Care Coordinator/Case Manager
Omni Community Health
07.2018 - 07.2021
Delivery Driver
Pizza Hut
02.2018 - 07.2018
Graduate Assistant in Admissions
Pentecostal Theological Seminary
02.2018 - 06.2018
Travel Specialist
Affinion Group
12.2016 - 01.2018
Management Trainee
Byers Car Rental/ Hertz
03.2016 - 12.2016
Night Auditor
Aimbridge Hospitality
12.2015 - 04.2016
Travel Agent
Tantara Travel
02.2015 - 05.2020
Call Center Representative
Sedgwick Claims Management Services
01.2015 - 10.2015
Application Support Technician II
MAXIMUS, Inc
08.2010 - 09.2015
Lead Clinical Therapist
Harmony Oaks Recovery Center
7 2021 - Current
Master of Arts - Clinical Mental Health Counseling
Pentecostal Theological Seminary
Bachelor of Arts - Business Management
Wayland Baptist University
Associate in Electronics Engineering Technology - undefined
ITT Technical Institute
driver's license
NCC, 01/2024, 01/2025
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