Andre Jimenez
Lawrenceville,GA
Summary
Experienced, people-focused leader with a background in veterinary emergency medicine and large-scale retail operations. Skilled in supporting daily clinic workflows, coordinating teams, managing schedules and inventory, and handling sensitive client interactions in fast-paced environments. Known for clear communication, attention to detail, and collaborative support of clinical and administrative processes to help ensure a smooth, consistent client experience.
Overview
11
11
years of professional experience
Work History
Vet Assistant & Client Services
The Village Vets
11.2016 - Current
- Led daily front-of-house and clinical operations to ensure efficient workflows, timely service delivery, and consistently positive client experiences
- Supervised and supported staff by providing hands-on guidance, coaching, and constructive performance feedback to maintain high standards of care and service
- Assisted with staff scheduling, shift coverage, and workload distribution to ensure appropriate staffing levels and operational continuity
- Managed inventory tracking, restocking, and supply organization to prevent shortages and support uninterrupted clinical operations
- Delivered client education and billing support, professionally handling escalated concerns with empathy, clear communication, and problem-solving skills
- Supported administrative operations including inventory documentation, supply ordering, and basic bookkeeping tasks
Shift Leader
VEG- Snellville
09.2023 - 09.2025
- Supervised daily clinic operations to ensure smooth workflows, appropriate staffing coverage, and a consistently high-quality client experience
- Provided leadership and direction to veterinary assistants and support staff during high-volume emergency shifts
- Served as the primary escalation point for client concerns, delivering clear communication and effective resolution in emotionally charged situations
- Reviewed treatment plans with clients, clearly explaining care recommendations, costs, and next steps to support informed decision-making
- Processed payments, collected funds, and handled financial transactions accurately and professionally
- Audited patient records and invoices to ensure accuracy, consistency, and proper billing, correcting duplicate or missing charges as needed
- Trained and onboarded new team members on clinical procedures, safety protocols, and service expectations
- Coordinated patient flow and task prioritization to minimize delays, improve efficiency, and reduce operational bottlenecks
- Supported inventory organization and monitored supply availability to maintain operational readiness and continuity of care
Veterinary Assistant
BluePearl Specialty + Emergency - ICU
04.2023 - 09.2024
- Supervised patient intake and triage workflows in a high-acuity emergency environment to ensure timely assessment and care
- Coordinated clear, effective communication between clients, veterinarians, and support staff to support efficient case management
- Optimized staffing utilization and resource allocation during peak demand periods to maintain service quality and throughput
- Supported and guided team members through complex procedures and critical cases, promoting teamwork, safety, and clinical efficiency
Sales Supervisor
US Health Group
08.2019 - 01.2021
- Supervised and coached a team of licensed health insurance agents, providing daily guidance on sales strategy, regulatory compliance, and effective client communication
- Led onboarding and training for new hires, covering product knowledge, CRM systems, call scripting, objection handling, and compliance standards
- Monitored team performance metrics including conversion rates, call volume, and policy retention, implementing targeted coaching plans to improve outcomes
- Served as the first-line escalation point for complex client concerns, ensuring timely resolution while maintaining ethical and regulatory requirements
- Assisted management with scheduling, coverage coordination, and workflow optimization to support consistent productivity
- Conducted call reviews and delivered performance feedback to promote agent development, accountability, and continuous improvement
- Collaborated with leadership to refine sales processes, improve documentation accuracy, and ensure a consistent customer experience
- Maintained strong working knowledge of ACA health plans, supplemental insurance products, and state-specific compliance regulations
Department Manager /Customer Experience Supervisor
Walmart
11.2014 - 11.2016
- Supervised associates within assigned department, ensuring daily operational standards, productivity goals, and customer service expectations were consistently met
- Led customer experience on the sales floor, resolving escalated customer complaints and service issues while maintaining a calm, solutions-focused approach
- Assisted with associate scheduling, shift coverage, and coordination to ensure adequate staffing during peak business hours
- Oversaw inventory replenishment, backstock organization, merchandising standards, and sales floor presentation
- Actively supported shrink reduction efforts by monitoring high-risk areas, reinforcing loss-prevention best practices, and ensuring proper inventory handling and documentation
- Identified and reported potential shrink, safety risks, and policy violations in collaboration with management and asset protection teams
- Ensured compliance with safety, security, and company policies to maintain a safe and efficient work environment
- Trained and onboarded new associates on customer service standards, register operations, store procedures, and loss-prevention awareness
Education
Bachelor of Science - Biology
Georgia State University
Atlanta, GA05-2020
Skills
- Time management
- Customer service
- Problem solving
- Communications
- Ability to work under pressure
- Conflict Resolution
- Troubleshooting
- Adaptability
Languages
Spanish
Full Professional
Timeline
Shift Leader
VEG- Snellville
09.2023 - 09.2025
Veterinary Assistant
BluePearl Specialty + Emergency - ICU
04.2023 - 09.2024
Sales Supervisor
US Health Group
08.2019 - 01.2021
Vet Assistant & Client Services
The Village Vets
11.2016 - Current
Department Manager /Customer Experience Supervisor
Walmart
11.2014 - 11.2016
Bachelor of Science - Biology
Georgia State University