Andre Konieczny
Phoenix,AZ
Summary
Proven leader with a track record of enhancing customer loyalty and streamlining operations. Skilled in inventory control and relationship building, I excel in high-pressure environments, achieving significant improvements in customer satisfaction and operational efficiency. My approach combines effective leadership with strategic project management, driving team success and organizational growth.
Overview
12
12
years of professional experience
Work History
General Manager/ Service Advisor
Miller Motorworks
03.2021 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Bartender
Blue Agave Mexican Cantina
05.2017 - 02.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Warehouse Manager
The Roomstore
02.2016 - 05.2017
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Customer Service Representative
Crackerjax
04.2012 - 07.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate Of Business Administration - Business Management
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Staff Management
- Customer Relations
- Relationship Building
- Inventory Control
- Customer Relationship Management
- Verbal and written communication
Timeline
General Manager/ Service Advisor
Miller Motorworks
03.2021 - Current
Bartender
Blue Agave Mexican Cantina
05.2017 - 02.2021
Warehouse Manager
The Roomstore
02.2016 - 05.2017
Customer Service Representative
Crackerjax
04.2012 - 07.2016
Associate Of Business Administration - Business Management
Maricopa Community Colleges - Rio Salado Community College