Andre Lewis
Stata Ana,CA
Summary
Accomplished Operations Coordinator with over three years of experience ensuring regulatory compliance, operational efficiency, and exceptional customer service in the elevator industry. Proven success in process improvements, payroll management, parts ordering, and cross-functional collaboration to enhance service delivery. Adept at managing preventive maintenance schedules, coordinating with regulatory bodies, and implementing strategies that reduce non-compliance citations. Strong communicator with a track record of solving technical issues and maintaining high safety standards.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
TKE (ThyssenKrupp Elevator)
01.2020 - Current
- Ensured full compliance with local, state, and federal safety standards for elevator systems across multiple locations, collaborating with regulatory agencies for routine inspections and assessments.
- Ensured accuracy in technical staff's payroll by aligning time tracking methods with labor regulations and executing safety initiatives effectively.
- Handled ordering of parts for elevator maintenance and repairs, ensuring inventory levels were maintained to support smooth operations and minimize downtime.
- Implemented process improvements that streamlined inspection and repair workflows, reducing non-compliance citations by 15%.
- Scheduled and coordinated elevator maintenance, repairs, and inspections, minimizing downtime while ensuring adherence to safety standards and operational protocols.
- Acted as the primary liaison between clients, technical teams, management, and state inspectors, resolving escalated issues and ensuring regulatory compliance.
- Proactively tracked and managed preventive maintenance schedules, optimizing performance and reducing compliance risks.
- Led emergency response efforts, dispatching technical teams for urgent issues, and conducting regular safety audits to identify and address potential risks.
- Maintained comprehensive service logs, inspection reports, and regulatory documentation, ensuring up-to-date compliance with elevator safety codes and regulations.
- Monitored inventory levels and ordered additional supplies as needed.
Contracts Administration Specialist
Idemia (ConsultNet)
Laguna Hills, CA
10.2018 - 01.2020
- Managed maintenance contracts by preparing necessary paperwork and ensuring timely customer communication.
- Oversaw a range of client accounts resulting in increased contract renewals and outperforming corporate objectives for quotes and renewals
- Developed and nurtured robust client relationships, guaranteeing adherence to contractual agreements while efficiently resolving any contract-related inquiries.
- Developed Excel sheets to monitor financial information such as budget, operating costs.
Customer Care Agent
New American Funding
Tustin, CA
12.2015 - 10.2018
- Conducted pre-screening assessments of potential mortgage borrowers, providing product details and verifying compliance with loan policies.
- Consistently ranked among the top 10 agents company-wide by managing high call volumes and meeting transfer goals in a fast-paced environment
- Gathered customer feedback to help improve customer service processes.
- Communicated effectively with other departments to resolve customer issues promptly.
Sales/Registration Coordinator
Medical Insights
Aliso Viejo, CA
01.2014 - 01.2015
- Managed sales and registration for medical conferences, handling 60-80 calls daily and meeting monthly goals
- Registered doctors and medical practices for conferences, ensuring accuracy and delivering excellent customer service
Customer Service Representative/Sales Assistant
Western Dental
Orange, CA
01.2012 - 01.2014
- Managed high-volume inbound and outbound calls, providing customer support, scheduling appointments, and resolving issues
- Consistently achieved customer service scores of 95%+ for call quality and problem-solving
Education
Bachelor of Science - Accounting
California State University, San Bernardino
San Bernardino, CA01.2012
Skills
- Regulatory Compliance & Safety Code Adherence
- Preventive Maintenance Management
- Payroll Administration & Budgeting
- Parts Ordering & Inventory Management
- Process Improvement & Efficiency Optimization
- Project Management & Scheduling
- Cross-functional Collaboration & Team Leadership
- Customer Relationship Management (CRM)
- Emergency Response & Problem Resolution
- Documentation & Reporting
- Microsoft Office Suite & CRM Proficiency
- Cost Control Proficiency
- Project Management
- Stakeholder Engagement
- Efficient Data Management
- Operational Strategy
Websites
Leadershiporganizations
Kappa Alpha Psi Fraternity Inc., Member & Past President of Local Chapter, Led chapter initiatives focused on teamwork, leadership development, and community engagement, fostering organizational success through collaborative leadership.
Timeline
Operations Coordinator
TKE (ThyssenKrupp Elevator)
01.2020 - Current
Contracts Administration Specialist
Idemia (ConsultNet)
10.2018 - 01.2020
Customer Care Agent
New American Funding
12.2015 - 10.2018
Sales/Registration Coordinator
Medical Insights
01.2014 - 01.2015
Customer Service Representative/Sales Assistant
Western Dental
01.2012 - 01.2014
Bachelor of Science - Accounting
California State University, San Bernardino
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