ANDRE L. GREEN
Business Process, Technology and Risk Professional
Herndon,VA
Summary
Over 20 years professional experience in financial services operations strategy and redesign. Experienced in managing projects and leading teams to achieve optimal performance and cost savings. Scope of work experience includes knowledge management, process redesign, operational efficiency, process modeling, business requirements, technical implementation, and testing. Versatile Senior Manager specializing in operational strategy and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
2025
2025
years of professional experience
6
6
Certificates
Work History
Director - Strategy & Process Redesign
Freddie Mac
01.2006 - 01.2009
- Directed staff ranging from eight to eleven, in the delivery of a range of support services to operations executive management: business side implementation of knowledge management metrics reporting, business continuity planning, and management of all aspects of project life cycle for key departmental initiatives, including cash management, data management, and daily reconciliation
- Facilitated loading of procedure content into a newly implemented centralized repository and promoted departmental change regarding knowledge management through structured training efforts and consistent support
- Performed process analysis of securities setup and review for Data Management
- Recommended automated tracking and reporting of customer inquiries by implementing eGain, reducing monthly time spent by 50%
Legal Process Management, Manager
Freddie Mac
1 2013 - Current
- High-profile business process development roles, with emphasis on technology, operational workflow management, and process redesign
- Focused accountability for current state analysis, requirements development, future state process redesign, simulation, testing and change management
- Developed a modern Legal Division information portal consolidating news, events, and other support resources for ease of access to all Legal staff
- Promoted expanded use of legal case management platform to centralize track more than litigation, including IP, corporate restitutions and integrated case level loan data
- Provided oversight for Legal Division technology portfolio including project prioritization, budgeting, long term planning and roadmap development
- Led successful change management for overall product acceptance and adoption
- Designed and built dashboards and complex reporting to support needs of TeamConnect users
- Designed and managed Divisional weekly newsletter using SharePoint
- Coordinated Diversity Plan program components of Diversity plan by tracing program progress, setting agenda for monthly meeting and following up to ensure activities stay on track
Business Process Contract Associate
Capital One
01.2012 - 01.2013
- Provided executive team and key stakeholders assessment of the current state of customer credit application and card partnership enrollment processes
- Proposed process architecture redesign to enhance customer experience in time for a planned launch
- Proposed strategic approach for growth and expansion of customer segment within card partnership customer channel
Business Process Contract Associate
Freddie Mac
01.2010 - 01.2012
- Led quality improvement effort to redesign Designated Counsel response procedures and reduce inquiry resolution time by 10%
- Directed four autonomous Litigation teams through a strategic realignment and standardization of legal processes, resulting in optimized service delivery model
- Designed and implemented a set of standards, policies, and procedures to manage legal cases workflow and reporting more efficiently
Project Manager
Breakthrough Concepts Inc.
01.2005 - 01.2006
- Provided consulting services for Mellon HR Solutions, who suffered initial record losses after the acquisition and merger of several employee benefits organizations
- Made key recommendations to the Defined Contributions Group for short-term savings of $2 million, and long-term annual savings of up to $4.5 million because of departmental realignment and migration to a single systems platform
- Supported the implementation of centralized reconciliation unit
- Standardized migration process, prepared business areas for operational readiness reviews, rolled out service level agreements and provided weekly progress reports to management
Senior Manager
Mellon HR Solutions / ACS
1 2005
- Executed first-ever departmental implementation of learning tool and re-vamped the competency assessment process
- Performed inventory of all departmental grade levels and job responsibilities, re-wrote and standardized job descriptions, confirmed availability of competency-based training resources, and trained staff on the use of the learning system, Knowledge Planet
Education
MBA - Finance
Stern School of Business
New York, NYBS - Finance
University of Illinois
Urbana, ILSkills
Knowledge Management
Practicegroupaffiliations
- ACC Legal Operations – Process, Project & Knowledge Management Co-chair
- Corporate Legal Operations Consortium
Personal Information
Total Experience: Over 20 years professional experience in financial services operations strategy and redesign. Experienced in managing projects and leading teams to achieve optimal performance and cost savings.
Certification
PMP - Project Management Professional
Timeline
Business Process Contract Associate
Capital One
01.2012 - 01.2013
Business Process Contract Associate
Freddie Mac
01.2010 - 01.2012
Director - Strategy & Process Redesign
Freddie Mac
01.2006 - 01.2009
Project Manager
Breakthrough Concepts Inc.
01.2005 - 01.2006
BS - Finance
University of Illinois
PMP - Project Management Professional
Scrum Master
Prosci Change Manager
Six Sigma Greenbelt
ITIL
LUMA Design Thinking
MBA - Finance
Stern School of Business
Legal Process Management, Manager
Freddie Mac
1 2013 - Current
Senior Manager
Mellon HR Solutions / ACS
1 2005
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