Andre Mangual
Owings Mills,MD
Summary
Highly efficient hard worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier
United States Post Office
05.2023 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
Photo booth Owner
360 Photo Wave LLC(photo booth)
03.2021 - Current
- Assembled and operated photo booth for both corporate events and private parties
- Assist & interact with both guests & clients at personal & corporate events to ensure an entertaining memorable experience
- Set up and run a photo booth at parties, weddings and corporate events
- Managed and supervised photo booth for production company at social and corporate events
- Operated photobooth systems for various events - weddings, trade shows, corporate events, proms and more
- Developed good listening and communication skills
- Facilitated inter-departmental communication to effectively provide customer support
- Resolved employment-related disputes through proactive communication
- Managed financial and customer service departments
- Provide exceptional customer service
- Maintained strong relationships with vendors and suppliers, negotiating favorable terms for equipment purchases or rentals.
- Connected cables of cameras and lights, adequately grounding cables to prevent injury.
- Delivered memorable experiences for clients with a keen attention to detail in personalized print designs and layouts according to their requests or event theme elements.
- Introduced concept of using props, resulting in 50% increase in customers choosing service.
- Contributed to business growth by actively seeking opportunities for referrals and positive testimonials from satisfied clients.
- Enhanced customer experiences by setting up and maintaining high-quality photo booth equipment.
- Attended Number weddings, parties, fundraisers and festivals with repeat positive feedback and numerous referrals.
- Boosted client retention rates by customizing photo booth themes according to client preferences and event requirements.
- Verified working order of displays to maintain standards of excellence.
Delivery Driver
Instacart Shoppers
02.2015 - Current
- Ensured that customer arrived safely and timely to their destination while creating customer satisfaction
- Managed routes through use of iPhone app technology
- Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied
- Communicate with passengers, offering a safe and welcoming ride to their destination
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Forklift Operator
JACOB-JAVITS CENTER TEAMSTERS
08.2015 - 03.2019
- Obtains a copy of shipping order and transports material or equipment to and from designated areas in the facility
- Loading and unloading goods from vehicles such as trucks
- Moving goods packed on pallets or in crates around the storage facility
- Stacking goods in the correct storage bays, following inventory control instructions
- Checking loads are secure
- Stacking empty pallets
- Performing daily equipment checks such as recharging the truck's battery and lubricating equipment
- Examining products to verify conformance to quality standards
- Dumping materials into machine hoppers
- Regularly sitting on a powered industrial truck
- Frequently lift up to 50 pounds and adjust body position to bend, stoop, stand, walk, turn, pivot, and stand for long periods of time
- Ability to assess weights and judge distances and heights
- Ability to work in varying temperatures, depending upon season
Security Supervisor
Broadway security
01.2011 - 01.2014
- Ensured the posted schedule is adhered to for assigned shifts
- Assist in the training of new officers
- Review the activity reports of the officers assigned to my shift
- Prepare a daily supervisor activity log and detailed reports as appropriate
- Made every effort to fill a vacancy in the case of a call-off - if fill-in will be late in arriving, or I must stay to prevent lost time
- Report disciplinary issues or concerns to the Security Director
- Patrol assigned areas on foot or in a vehicle
- Respond to emergency situations; control crowds and provide life/safety assistance as may be required
- Handle volatile situations, complaints, or problems in a firm, but congenial manner
- Knowledge of modern security procedures & methods used for the protection of persons & property
- Granted shift exchange requests - had to keep the exchanges under control to prevent lost time, overtime and possible confusion of work schedules - Responsible for all paperwork generated during my shift and that all paperwork is correct, complete, legible and filed in the proper files
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Education
Delaware state university
Dover, DE01.2002
Skills
- Security certification
- Strong Work Ethic
- Strong Organization
- Data Entry
- Document Preparation
- Office Management
- File Management
- Filing systems
Certification
Forklift Certification
Additional Information - Security Id
10013140345
Personal Information
Willing To Relocate: Anywhere
Timeline
Rural Mail Carrier
United States Post Office
05.2023 - Current
Photo booth Owner
360 Photo Wave LLC(photo booth)
03.2021 - Current
Forklift Operator
JACOB-JAVITS CENTER TEAMSTERS
08.2015 - 03.2019
Delivery Driver
Instacart Shoppers
02.2015 - Current
Security Supervisor
Broadway security
01.2011 - 01.2014
Delaware state university