Andre Mask
Parking Professional
Houston,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Facility Manager
SP+ | A Metropolis Company (SGI)
Houston, TX
10.2022 - Current
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Managed a team of technicians, providing training and guidance for improved performance and professional development.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
- Supervised staff of 53 in day-to-day activities.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
- Conducted detailed analysis of facility usage to recommend space optimization strategies.
- Maintained facility grounds, equipment, and safety compliance.
- Prepared reports and schedules with accuracy.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Assistant Facility Manager (AFM)- Hobby Airport
SP+ | A Metropolis Company (SGI)
Houston, TX
9 2016 - 10.2022
- Assisted in the management of the day-to-day activities of the William P Hobby International Airport parking operation (5,546 space garage, 958 space surface lot).
- Collaborated with cross-functional teams to address facility needs, fostering effective communication among staff members.
- Improved facility efficiency by implementing streamlined processes and procedures for daily operations.
- Supervised frontline staff (Cashiers, valet attendants, ambassadors, technicians).
- Prepared month-end reports, audited daily cashier shift reports, monitored and checked time cards, hired and trained frontline staff, and reviewed damage claims.
- Courteously assisted customers by answering any questions they may have.
- Assisted in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
- Reported any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrences to the Facility Manager.
General Manager
WallyPark Airport Parking
Houston, TX
04.2014 - 09.2016
- Lead, directed, and developed a team of 25 employees to accomplish annual and periodic goals/initiatives, while embodying and using WallyPark’s culture as the guideline.
- Ensured quality service for customers by maintaining 5-7 minute shuttle pick up time, combined with and expeditious exit.
- Interacted and communicated with customers and handled complaints or problems expediently.
- Ensured a business-friendly operating environment with clear policies, procedures, and expectations.
- Fostered an atmosphere of innovation in order to challenge the employees to think creatively, especially as it relates to positive passenger experience opportunities.
- Hired, coached, mentored, and challenged staff
- Championed continuous improvement, including devising new strategies and new opportunities for the location.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
Dollar Thrifty Automotive Group
Houston, Texas
03.2008 - 05.2014
- Responsible for greeting customers and responding to service issues, tracking fleet and equipment inventory, preparing reports, optimizing operation efficiency through employee coaching and coordinating lot movement.
- Maintained and coordinated hiring, training, and scheduling of all staff.
- Prepared and reviewed various reports, including exception sheets, preventative maintenance, grounding lists, overdue/due-backs, commissions, and location performance reports and recommend or initiated associated actions.
- Tracked and logged fleet and equipment inventory, reviewed and compiled reservation numbers for daily fleet and rental plans, rates, or associated blackouts.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Lead Project Coordinator (Parking, Janitorial, and Security)
ABM Industries
Houston, Texas
10.2006 - 02.2008
- Daily management responsibilities: all facility management including uniformity and facility maintenance; all accounting functions and P&L management; marketing; budgeting; heavy client relations; and human resource management.
- Managed the development of security, transportation, and parking procedures, which establish company goals and objectives from information and directives received from the Client’s Property Management.
- Maintained and coordinated hiring, training, and scheduling of all security, valet, and facility maintenance employees.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Oversaw the functions for the Shuttle and Valet Parking operations, schedule and design routes for the shuttle, hiring and training of staff, responsible for the maintenance of the vehicles and safety of passengers.
Assistant Parking Director, Visitor Parking
The Texas Medical Center
Houston, TX
09.2004 - 10.2006
- Managed the day-to-day operations of the Visitor Parking department for Texas Medical Center
- Continuously audited overall internal metrics such as paperwork returns, attendance, transaction quantity, quality, and procedure adherence.
- Responsible for recruiting, screening, hiring and training employees, also prepared weekly schedules, as well monitored and evaluated job performance.
- Developed and implement new sales and marketing strategies to increase business and market share
- Responsible for all bookkeeping, payroll, and cost control.
- FEMA certified trainer in Incident Command Systems and National Incident Management Systems.
- Manager of Emergency Preparedness for parking/ security operations.
- Maintained up-to-date knowledge of industry best practices, incorporating relevant innovations into daily operations as appropriate.
- Facilitated employee training programs for management and employee development.
Operations Manager
The Exxon Mobil Corporation
Houston, TX
12.2000 - 09.2004
- Lead, directed and managed inbound and outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's expectations.
- Maximized profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
- Researched issues that may indicate a deviation from contractual obligations and adjusted the general ledger to ensure accuracy of financial statements.
- Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner and met all compliance requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX 06.1994 - 06.1999
Skills
Emergency Preparedness
Budget Administration
Team Collaboration
Reliability
Leadership and supervision
Technical knowledge
Decision-Making
Self Motivation
Adaptability and Flexibility
Relationship Building
Environmental Compliance
Parking Management
Technical Experience
- Proficient in several Windows-based software packages, including Microsoft Word, Microsoft Excel and PowerPoint
- Lotus Notes expert use software to distribute electronic mail messages via the Internet to other Law enforcing agencies worldwide
Timeline
Facility Manager
SP+ | A Metropolis Company (SGI)
10.2022 - Current
General Manager
WallyPark Airport Parking
04.2014 - 09.2016
Operations Manager
Dollar Thrifty Automotive Group
03.2008 - 05.2014
Lead Project Coordinator (Parking, Janitorial, and Security)
ABM Industries
10.2006 - 02.2008
Assistant Parking Director, Visitor Parking
The Texas Medical Center
09.2004 - 10.2006
Operations Manager
The Exxon Mobil Corporation
12.2000 - 09.2004
Bachelor of Science - Criminal Justice
Sam Houston State University
06.1994 - 06.1999
Assistant Facility Manager (AFM)- Hobby Airport
SP+ | A Metropolis Company (SGI)
9 2016 - 10.2022
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