Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Elaine Afuola

San Jose,CA

Summary

Experienced Director of Center Operations in the healthcare industry, eager to expand expertise into management. With 23+ years of experience, developed a strong reputation for exceptional skills and dedication to providing outstanding customer service. Seeking opportunities to utilize extensive knowledge and leadership abilities to drive organizational growth and success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Director of Center Operations

Concentra (formerly U.s. Healthworks)
11.2019 - Current


  • Served as a liaison between upper management and frontline employees to address concerns or questions related to center operations effectively.
  • Found failures, reviewed errors, identified trends and exposed opportunities to improve operations both internally and externally.
  • Maintained a safe and secure environment for staff, customers, and visitors through rigorous compliance with safety regulations and guidelines.
  • Improved customer satisfaction by ensuring timely resolution of issues and complaints.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Reviewed operating budgets periodically to analyze trends affecting budget needs.
  • Performed month-end account analysis, headcount and salary reports and related journal entries.

Assistant Director of Operations

Concentra (formerly U.s. Healthworks)
07.2016 - 11.2019
  • Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
  • Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
  • Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
  • Oversaw inventory control and management, reducing waste while maintaining adequate stock levels for seamless operations.

Project Manager

U.S. HealthWorks
03.2014 - 07.2016
  • Managed the AC2 (Apple Campus 2) OnBoarding project from the ground up
  • Developed efficient processing system to drug test, perform backgrounds checks, and badge potential AC2 employees and clientele.
  • Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders in need of AC2 access.
  • Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among clientele

Back Office Supervisor

U.S. HealthWorks
08.2009 - 03.2014


  • Optimized resource allocation by tracking employee schedules, workload, and availability.
  • Played an instrumental role in driving process improvements that led to increased operational effectiveness across various departments within the organization.
  • Boosted customer satisfaction with timely resolution of issues and complaints.
  • Promoted a culture of continuous improvement by encouraging open feedback from team members.
  • Managed cross-functional projects involving multiple departments to ensure seamless execution of tasks within deadlines.
  • Communicated proactively with colleagues regarding any changes in shift coverage or other operational matters requiring prompt attention.

Medical Assistant, Patient Registrar, Specialty Referral Coordinator

U.S. HealthWorks
02.2001 - 08.2009
  • Medical Assistant – Room Patients, Vitals, Urine Drug Screen Collector, Breath Alcohol technician, Venipuncture, Injections, minor surgery assistance, audiogram, pulmonary function testing, ear lavage, eye irrigation, autoclave instruments, applying/fitting supplies, gait training and mask fit testing
  • Patient Registrar – Greet patients, register patients, answer phones, filing, patient/employer communication
  • Specialty Referral Coordinator – Responsible for coordinating appointments for any of our many Orthopedists and Specialty providers
  • Verifying insurance or employer authorizations for specialty services
  • Worked closely with our Specialists, diagnostics centers, insurance and employer companies.

Education

Medical Assistant -

Bryman College
02.2001

High School Diploma -

W.C. Overfelt High School
06.1999

Skills

  • Operational Excellence
  • Facility Management
  • Staff Development
  • Workforce Planning
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service
  • Attention to Detail
  • Decision-making capabilities
  • Friendly, Positive Attitude

Certification

  • Medical Assistant, Bryman College, 06/2000, 02/2001
  • High School Diploma, W.C. Overfelt High School, 06/1999, 06/1999

References

REFERENCES GIVEN UPON REQUEST.

Timeline

Director of Center Operations

Concentra (formerly U.s. Healthworks)
11.2019 - Current

Assistant Director of Operations

Concentra (formerly U.s. Healthworks)
07.2016 - 11.2019

Project Manager

U.S. HealthWorks
03.2014 - 07.2016

Back Office Supervisor

U.S. HealthWorks
08.2009 - 03.2014

Medical Assistant, Patient Registrar, Specialty Referral Coordinator

U.S. HealthWorks
02.2001 - 08.2009

High School Diploma -

W.C. Overfelt High School

Medical Assistant -

Bryman College

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Elaine Afuola