Andre Menefee
Plano,TX
Summary
Highly organized professional with strong interpersonal skills and excellent communication abilities. Capable of meeting strict deadlines and building strong relationships with both internal and external customers. Committed to providing top-notch customer service by utilizing my skill sets and pursuing a long-term career home. Experienced in diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to promptly address and resolve technical issues. Demonstrated track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
17
17
years of professional experience
Work History
Tech II 5G Verizon Service Technician
Asurion
01.2021 - 08.2024
- Daily usage of a handheld meter reading device (HMRD) for each proper account. complete written reports, map postings, meter reading route maps, record and read meter readings
- Utilized GPS and other navigation tools to plan routes and stay on schedule while operating company vehicle.
- Achieved complete customer satisfaction 100% of the time by performing work in a professional, timely, and approved manner. Accurate daily, weekly, monthly documentation/reporting of service tickets and installations. Completed installations and repairs using power tools. Terminate network cable and run cables through walls and ceilings. Use company mobile APPS to facilitate installations and service calls. Business to Business (B2B) were required and assigned to perform. Work is performed indoor and outdoor settings, maybe underground or at elevated heights (rooftops) with regular exposure to extreme cold, heat, direct sunlight, hazardous electrical equipment, and wiring.
- Emphasized the importance of cybersecurity measures to clients during installations, ensuring they understood how to protect their networks and personal information from potential threats.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Liaised with internal departments to optimize productivity and efficiency.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
Warehouse Associate/Assistant Mngr
PPG Paints
08.2017 - 05.2018
- Perform general distribution functions including, but not limited to, picking, packing, checking, stocking, shipping/receiving orders and performance of general maintenance duties. Operation of machinery/equipment/forklift as well.
- Mixed paint, used mathematical formulas by machinery to obtain the correct, result from order requests. Locked up entire store at end of business day, collect and counted all monies for every transaction at the front cashier, per manager's request.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 50 pounds.
Warehouse /Delivery Driver
Rent-A-Center
01.2017 - 07.2017
- Loaded and unloaded truck per policy to safely protect coworker and merchandise. Delivered merchandise to customers homes in company vehicle. Installed and set up merchandise, and instruct customers on proper, usage or equipment. Kept warehouse showroom clean and organized, also kept store area neat.
- Complete customer service calls in a timely manner as assigned, kept company vehicles cleaned and properly maintained as assigned.
- Utilized GPS and other navigation tools to plan routes and stay on schedule while operating company vehicle.
- Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
- Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
- Operated light trucks to deliver loads as far as 25 miles from home location.
Meter Technician
Xerox (Pinnacle Group staffing)
10.2015 - 09.2016
- Worked for the City of Dallas to perform maintenance and repairs to parking meters, on scheduled routes. Conducted repairs on meters that were reported to be malfunctioning.
- Identified potential problems during routine inspections, proactively preventing costly repairs or replacements.
- Streamlined workload by effectively organizing and prioritizing daily tasks.
- Maintained detailed records of work completed, ensuring accurate documentation for future reference.
- Ensured accurate billing for clients, diligently verifying and correcting meter readings.
- Increased operational efficiency by identifying areas for improvement within current metering systems.
Field Service Technician II
Time Warner Cable
08.2007 - 01.2014
- Under direct supervision, installs telecommunications equipment at the customer's home or office. Is directly responsible for installations from the node (distribution box), through the tap, to the customer's equipment. Installed analog or digital systems for video, high speed data and voice. Installed equipment and network interface units and strings lead in wires into customer location. Disconnects and reconnects service as instructed.
- Responded quickly to emergency maintenance requests for timely on-call support, Utilized GPS and other navigation tools to plan routes and stay on schedule while operating company vehicle.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $3000.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
College -
Richland Community
Dallas, TX06.2007
High school -
Lake Highlands
Dallas, TX06.2005
Skills
- Heavy lifting and stocking products
- Extensive experience with internet/cable installation
- Strong mechanical aptitude
- Good communication skills
- Hand/power tools
- Data analysis tools
- Supervisory experience
- Strong written and verbal communication skills
- Wire knowledge
- Warehouse management
- Expert in Microsoft Word, Outlook, Access, Excel, PowerPoint, QuickBooks
- Keen Eye for Details
- Customer rapport/Consumer Retention
- Diagnostic testing
- Equipment troubleshooting
- Quality assurance
- Verbal and written communication
- Client education
- Work order prioritization
- Equipment installation
- Multitasking
- Teamwork and collaboration
- Safety management
Accomplishments
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved failed signal issues which led to Signal QC checklists
Languages
Spanish
Limited Working
Timeline
Tech II 5G Verizon Service Technician
Asurion
01.2021 - 08.2024
Warehouse Associate/Assistant Mngr
PPG Paints
08.2017 - 05.2018
Warehouse /Delivery Driver
Rent-A-Center
01.2017 - 07.2017
Meter Technician
Xerox (Pinnacle Group staffing)
10.2015 - 09.2016
Field Service Technician II
Time Warner Cable
08.2007 - 01.2014
College -
Richland Community
High school -
Lake Highlands
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