Andre Middleton
North Charleston,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Laborer
International Longshoreman Association
North Charleston, SC
07.2022 - Current
- Complete day-to-day duties accurately and efficiently.
- Understand and follow oral directions.
- Collaborate with other movers when loading large equipment to prevent potential accidents.
- Count number of boxes or units in loading docks to confirm proper completion of work orders.
- Organize freight into containers for shipment according to size and weight restrictions.
- Follow strict guidelines set by Occupational Safety and Health Administration.
- Carry necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Provide assistance in loading and unloading vessels at dockside locations.
- Operate large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Ensure compliance with customs regulations when dealing with international shipments.
- Clean up debris from the dock area as needed to maintain a safe working environment.
- Secure cargo with lashing materials to prevent shifting during transport.
- Conduct safety checks on all machinery before use.
Sales Consultant
Hudson Nissan of North Charleston
North Charleston, SC
01.2018 - 07.2022
- Approached and greeted customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted the customers in finding a vehicle that met their needs by using the current inventory sheets and going through the sales process.
- Enhanced the sales process by demonstrating the features of the vehicle on the lot.
- Assisted customers in the completion of their credit applications.
- Assisted management in increasing sales by inspecting the lot's vehicles daily and reporting any problems to the General Manager.
- Assisted management in ensuring the lot is merchandised correctly to maximize sales.
- Negotiated and closed deals.
- Maintained monthly Sales quota.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
- Answered over 50 calls per shift to assist with customer questions and concerns.
- Collaborated with sales managers to discuss new opportunities.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish sales goals.
- Recognized by management for providing exceptional customer service.
- Leveraged customer relations management skills to input and compile data gathered from various sources.
Finance Manager
Rick Hendrick Dodge /Ram / Jeep / Fiat
North Charleston, SC
07.2015 - 12.2017
- Sold financing and extended service agreements to customers.
- Executed the attainment and gross production of financial services' goals and objectives.
- Reviewed customer credit applications.
- Presented extended service contracts and other owner protection programs available to customers.
- Utilized the menu selling process.
- Ensured necessary documentation for each deal was completed by utilizing a deal checklist.
- Worked closely with the sales team, maintained effective employee relations.
- Acted as liaison between the customer and the lending institution.
- Maintained CSI above Company standards.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Informed customers of loan application requirements and deadlines.
- Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
- Reviewed contracts for accuracy prior to signing by customers.
- Resolved customer complaints regarding auto financing services in a timely manner.
- Coordinated training sessions for employees on proper handling of automobile loan paperwork.
- Developed loan contracts and explained contract terms to clients.
- Collaborated with company teams to expedite loan approval processes.
- Processed applications for new vehicle loans efficiently and accurately.
- Identified valuable solutions for customers with credit problems.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Maintained accurate records of all transactions related to auto finance services.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Collaborated with sales staff in order to maximize opportunities for profitable deals.
- Stayed abreast of lending regulations, industry trends and market rates.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Attended daily bucket meeting to give status of funded and unfunded deals.
- Prepared and presented financial reports to upper management.
Sales Consultant
Hendrick Toyota of North Charleston
North Charleston, SC
08.2013 - 07.2015
- Greeted customer and determined make, type, and quality of vehicle desired.
- Explained features and demonstrated the operation of the vehicle in the showroom or on a demonstration drive.
- Suggested optional equipment for customers to purchase.
- Computed and quoted sales price, including tax, trade-in allowance, and discount.
- Completed paperwork accompanying vehicle sales.
- Arranged for delivery and registration of the vehicle.
- Researched availability of models and optional equipment.
- Engaged in business development.
- Addressed customer concerns.
- Maintained CSI above Company standards.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Leveraged CRM system to manage sales activities and track sales performance.
- Fostered relationships with customers to expand customer base and retain business.
- Created customized presentations for potential customers based on their requirements.
- Established long-term relationships with key contacts at client companies.
- Advised customers on best practices when using company products or services.
Education
B.A. in Business Management - Concentration in Marketing
Morehouse College
Atlanta, GA05.1999
Skills
- Relationship Management
- Account Management
- Negotiation
- Presentation Skills
- Microsoft Outlook
- Communication skills
- Project Management
- Cold Calling
- Community Networking
- Customer Liaison
- Persuasive Communication
- Consultative Sales
- Closing Techniques
- Strategic Planning
- Time Management
Certification
Driver's License
Affiliations
- Chairman - Liberty Hill Next Generation (501c3 Non-profit)
- Chairman - Liberty Hill Alliance
Timeline
Laborer
International Longshoreman Association
07.2022 - Current
Sales Consultant
Hudson Nissan of North Charleston
01.2018 - 07.2022
Finance Manager
Rick Hendrick Dodge /Ram / Jeep / Fiat
07.2015 - 12.2017
Sales Consultant
Hendrick Toyota of North Charleston
08.2013 - 07.2015
B.A. in Business Management - Concentration in Marketing
Morehouse College
Driver's License
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