Andre Mitchell
Denver,CO
Summary
Detail-oriented professional with experience in managing complex administrative tasks, ensuring accuracy in data processing, and delivering exceptional customer service. Skilled in handling documentation, resolving discrepancies, and maintaining compliance, while excelling in fast-paced environments and interacting effectively with customers to provide seamless service and support operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Avis/Budget
Denver, CO
11.2021 - Current
- Assist customers in the rental and return process at airport lots.
- Check cars and enter information using a handheld device.
Process rentals for loyalty customers. - Assist customers at exit gates, and check in cars at return.
Provide excellent customer service throughout the process.
Account Administrative Representative
Kaiser Permanente
Denver, CO
09.2017 - 11.2023
- Process enrollments, updates, adjustments, and terminations to ensure accurate billing and timely processing.
- Resolve billing discrepancies through research and reconciliation to maintain accurate membership and revenue records.
- Communicate with administrators to address inquiries, clarify policies, and resolve issues. Maintain member data, verify eligibility, and update contracts.
- Prepare reports, audit payment variances, and ensure policy compliance.
- Support operations with mail handling, document imaging, and facility task.
Education
Associate of Applied Science - Automotive
Lincoln College of Technology
Denver, CO05-2009
Skills
- Detail-Oriented Data Management
- Financial Discrepancy Analysis
- Financial Processing
- Customer Data Tracking
- Inventory management
- Service Excellence
Timeline
Customer Service Representative
Avis/Budget
11.2021 - Current
Account Administrative Representative
Kaiser Permanente
09.2017 - 11.2023
Associate of Applied Science - Automotive
Lincoln College of Technology
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