ANDRE MOREAU
Baltimore,MD
Summary
Installation professional prepared to deliver reliable and precise services. History of meeting client expectations and completing tasks promptly, with focus on quality and adherence to safety standards. Values team collaboration and consistent performance, with flexibility to adapt to changing project needs.
Overview
12
12
years of professional experience
Work History
Community Art Installer
Empact Art
Baltimore, MD
03.2025 - 04.2025
- Installed various art pieces in diverse settings, ensuring alignment with client specifications.
- Collaborated with installation teams to streamline workflow and enhance project efficiency.
- Conducted site assessments to determine optimal placement and installation methods for artworks.
- Trained junior installers on best practices for handling and securing delicate materials.
- Developed and implemented safety protocols to minimize risks during installation processes.
Member Support Coordinator
Found Health Inc
01.2021 - 01.2024
- Learned to work with multiple tools including: Kustomer, Freshworks, Shopify, Recharge, Salesforce, Recurly, Retool, Delighted, etc.
- Collaborated with multidisciplinary teams to enhance service delivery and outcomes.
- Analyzed case data to identify trends and inform strategic decision-making processes.
- Led a project analyzing the data from accounts with technical discrepancies, ensuring our company was paid for services rendered and customers were not paying after they cancelled.
- Contributed to several other projects analyzing member feedback in order to improve our customer feedback rating (CSAT).
- Entrusted to learn Data Analysis tools such as Excel/Query, and SQL on company time while still managing all previous job responsibilities.
- Coordinated care plans to ensure comprehensive support for clients' health needs.
Grocery Assistant Manager
MOM's organic market
01.2018 - 01.2021
- Team Leader responsible for store openings, ordering inventory, receiving shipments, and managing loss.
- Collaborated with management to implement promotional strategies for seasonal products, increasing visibility.
- Assisted customers in locating organic products and provided information on health benefits.
- Maintained inventory levels by restocking shelves and organizing product displays efficiently.
- Engaged with team members to ensure cleanliness and safety standards were consistently met.
- Processed customer transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Trained new staff on store procedures, product knowledge, and customer service best practices.
Physical Therapy Technician
Forever Fit Physical Therapy and Wellness
01.2016 - 01.2018
- Oversaw patient intake procedures and assisted with patient care building strong customer service skills.
- Supported EHR software (Clinicient) and peripheral hardware, such as multifunction printers and tablets.
- Managed clinic inventory by ordering necessary tools and equipment every month.
- Collected money from day-to-day transactions involving copays/coinsurances.
- Organized proper benefit paperwork, pre-authorization requests, and patient's plan of care.
- Assisted patients with therapeutic exercises and rehabilitation protocols to enhance recovery.
- Maintained cleanliness and organization of therapy equipment and treatment areas for optimal patient safety.
- Supported physical therapists in implementing personalized treatment plans tailored to individual patient needs.
- Improved workflow efficiency by streamlining scheduling processes, reducing wait times for patients.
Support Technician
University of Maryland College of Arts and Humanities
01.2013 - 01.2015
- Provided support for both desktop and laptop computer hardware and software with Windows and Mac OS.
- Oversaw hardware and software maintenance for more than 100 classrooms.
- Troubleshot and resolved technical issues for faculty and students, enhancing user experience.
- Provided ongoing support for audio-visual equipment during events, ensuring seamless operations.
- Managed inventory of IT supplies, optimizing resource allocation and usage efficiency.
- Facilitated communication between departments to streamline technology-related requests and solutions.
- Implemented system upgrades and maintenance schedules, reducing downtime significantly.
Education
Bachelor of Science - Kinesiology
University of Maryland
01.2015
Skills
- Microsoft Office Proficiency (Word, Excel)
- EHR platforms
- Medical Terminology
- Time management
- French
- Attention to detail
- Positive attitude
- Power tool operation
Languages
French
Professional Working
Timeline
Community Art Installer
Empact Art
03.2025 - 04.2025
Member Support Coordinator
Found Health Inc
01.2021 - 01.2024
Grocery Assistant Manager
MOM's organic market
01.2018 - 01.2021
Physical Therapy Technician
Forever Fit Physical Therapy and Wellness
01.2016 - 01.2018
Support Technician
University of Maryland College of Arts and Humanities
01.2013 - 01.2015
Bachelor of Science - Kinesiology
University of Maryland