Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andre Moultrie

Bellevue

Summary

To secure a position with a well established organization with a stable environment and the ability to work well with people, that will lead to a lasting relationship in the work industry.

Overview

13
13
years of professional experience

Work History

Customer Service Wheelchair Agent

Huntleigh USA
03.2025 - Current
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
  • Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.

Ramp Agent/ Customer Service Baggage Handler

Swissport International
08.2022 - 10.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Demonstrated commitment towards continuous improvement by consistently seeking ways to enhance the overall baggage handling process and customer experience.
  • Provided excellent customer service, assisting passengers with luggage-related inquiries and concerns.
  • Assisted customers with luggage issues such as Type and Type while maintaining calm and personable demeanor.
  • Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
  • Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
  • Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
  • Collaborated with team members to ensure efficient transfer of luggage between flights.
  • Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.

Day Porter

Building Maintenance Services
03.2012 - 05.2016
  • Collects and bags all garbage from the center, placing the tied bags in a closed dumpster
  • Disinfects and cleans garbage and trashcans, and changes bags daily
  • Washes and sanitizes bathrooms fixtures daily with germicidal solution.
  • Using germicidal solution, wet mops all washable floors daily including kitchen, bathroom, office and classroom
  • Washes bathroom, kitchen, classroom and other windows (inside and outside) and walls using germicidal solution as scheduled or needed
  • Vacuums all carpeting daily. Sweeps and clears entrance spaces, daily. Dusts, washes and sanitizes other surfaces as specified in schedule. Performs other cleaning duties as specified in schedule
  • Refills paper towel, tissue, toilet paper and hand soap in all dispensers. Changes light bulbs, as needed.
  • Reports the following to the Director, or designated staff person: Presence of animals, vermin or insects. Needs for cleaning supplies or equipment repair in advance. Water leaks, and other maintenance needs. All other health and safety hazards noticed
  • Participates in emergency drills and environmental safety activities, as requested. Attends and participates in center pre-service and in-service trainings. Performs other duties as specified in job description addendum or as assigned.

Education

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Ashford University
05.2011

High school diploma - undefined

Harmony community school
Cincinnati, Ohio
01.2006

Skills

  • Able to work together with wide variety of people Ability to work as team member also Excellent ability to coordinate multiple priorities Very good physical strength to lift Able to solve problems Excellent ability to handle high moisture and heat Very good ability to communicate with supervisors and managers Very good stamina of standing to do work for long periods of time Summary of qualifications: Experienced as a Cleaner Ready for immediate work, flexible hours, evenings and weekends Pleasant personality Good employee relations

Timeline

Customer Service Wheelchair Agent

Huntleigh USA
03.2025 - Current

Ramp Agent/ Customer Service Baggage Handler

Swissport International
08.2022 - 10.2024

Day Porter

Building Maintenance Services
03.2012 - 05.2016

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Ashford University

High school diploma - undefined

Harmony community school

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Andre Moultrie