Developed skills in operational efficiency and resource management within high-demand environment. Excels in coordinating diverse teams and optimizing workflows to achieve superior outcomes. Seeking to transition these capabilities into new field, aiming to drive organizational success and innovation.
Overview
6
6
years of professional experience
Work History
Facility Operations Manager
Suspension Pros & Performance
Layton, UT
11.2022 - Current
Developed strong relationships with multiple vendors, negotiating favorable contracts for goods and services.
Reduced operational costs through effective resource management and strategic planning.
Spearheaded continuous improvement initiatives that led to better work processes, increased efficiency, and reduced operating costs.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Increased sales revenue by developing and implementing effective sales strategies.
Met with customers to discuss service needs and offer available solutions.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
Technician
Young Ford Ogden
Ogden, UT
10.2021 - 11.2022
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Worked with multiple departments to ensure quick turnaround times to meet goals.
Facility Manager
Graveyard Performance
Woods Cross
03.2019 - 10.2021
Mentored employees and instructed on complex issues and difficult customers.
Delegated tasks to multiple employees while maintaining efficient workplace.
Organized and updated schedules to optimize coverage for expected customer demands.
Explained troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Diagnosed and repaired automotive issues for brakes, alignments, suspension, cooling, electrical systems, drivetrain etc.
Directed warehouse team in stocking merchandise, pulling orders and shipping product.
Trained and supervised shipping department staff.
Managed team of 4 personnel focused in the shop
Sold various products by explaining unique features and educating customers.
Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Clearfield High School
Clearfield, UT
05.2019
Skills
Fluent in Spanish
Safety processes
Team/time management
Sales expertise
Shipping and receiving
Invoicing and billing
Customer relations
Task delegation
Quality control inspections
Diagnostic and troubleshooting
Timeline
Facility Operations Manager
Suspension Pros & Performance
11.2022 - Current
Technician
Young Ford Ogden
10.2021 - 11.2022
Facility Manager
Graveyard Performance
03.2019 - 10.2021
High School Diploma -
Clearfield High School
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