Andre N. Dell
Bronx
Summary
Experienced professional with over 15 years in healthcare operations, patient service coordination, and hospitality services. Transitioning into a concierge role. Adept at managing complex schedules, handling high-pressure situations, and delivering outstanding client experiences with empathy, discretion, professionalism, and respect. Initiative-taking, hard-working individual with strong organizational skills, a hospitality mindset, and a passion for creating seamless, personalized service experiences for guests.
Overview
17
17
years of professional experience
Work History
General Manager
Barabar’s Flowers @ the Harlem retail studio
07.2021 - 04.2022
- Managed the opening /closing of the retail studio @ The Harlem studio
- Supervised six staff members, including the Floral design team, delivery/courier, and sales assistant.
- Submitted daily opening/closing reports
- Conducted procedures for online orders, phone orders, and walk-in customers
- Sales rep for weddings / special corporate events, banquets, and funerals
- Managed the flow of floral productions and oversaw deliveries.
- Assisted with floral installations for weddings and funeral services
- Liaison and assist owner as needed with the daily production of floral arrangements for the Harlem community, including political figureheads, the Entertainment industry, film production, local churches partnered with local funeral homes, restaurants, corporations, as well as Bloomingdale’s, Essence Magazine, and Television studios in New York City.
- Customer service & order handling Guest services, personal requests Event floral coordination.
- Multitasked and fast-paced work handling varied requests daily
Banquet Waiter/ Bartender
Union Square Hospitality
09.2018 - 03.2020
- Assisted and collaborated with table set up for fine dining: weddings, luncheons, Bar Mitzvahs, Bat Mitzvahs, and high-end Corporate events
- Multitasked using exceptional personalized customer service skills while bartending at high-end events
- Provided professional guest services for large parties, weddings, corporate events, the MOMA, the Whitney Museum, the Hamptons, and throughout the New York tri-state area.
- Collaborated in the execution of high-end events, ensuring seamless guest experiences for VIP clients through attention to detail and rapid problem-solving.
Waiter
Sonnier and Castle
09.2010 - 03.2020
- Waited at various high-end, fine dining events; Movie premieres, Weddings, Bar Mitzvahs, Bat Mitzvahs, and cocktail Parties.
- Assigned to various locations: MoMA, Park Avenue Armory, The Piers off the Westside, Highway, and Hamptons
- Executed and assisted in Bar Set, Table set up, and Breakdown
- Worked as a team and communicated clearly with the Captain for duties, and assisted where needed
Clerical Supervisor
Lincoln Medical and Mental Health Center
02.2005 - 06.2016
- Supervised the daily operations of the clerical staff of 11 in Surgery subspecialty clinics
- Supervised front-desk staff and ensured smooth daily operations for a multi-specialty outpatient clinic serving 150+ patients per day.
- Trained and monitored employees in multiple job functions.
- Team leader and liaison for clerical staff. Administration, Medicine, and Nursing
- Educated and coached team with customer service skills
- Developed monthly staff schedules.
- Computer skills: Input daily census for monthly reports
- Reports the results of patient recalls and follow-up appointments to the
- Delivered high-level service to patients and families, coordinating appointments, transportation, interpreter services, and follow-up care.
- Supervised, managed, mentored, and supported clerical staff in various Ambulatory Health Care Sub-Specialty Units, including the Cancer Center, Surgery, Asthma, and Dermatology clinics every month.
- Responsible for opening and closing the Ambulatory Care Health Centers.
- Performs daily inventory of office supplies and materials, and replenishes stock as needed.
Banquet Waiter/Bartender
Abigail Kirsch Catering At Stage 6 Steiner Studios
08.2012 - 09.2013
- Collaborated in the execution of fine-dining, including table settings for weddings, luncheons, Bar Mitzvahs, Bat Mitzvahs, and high-end corporate events
- Bartender for events utilizing top-shelf liquor, including a Team breakdown of each event and inventory of supplies
- Professional customer French service Waiter skills.
Education
Diploma - Academic Studies
Harry S. Truman
Bronx, NY01.1992
Associate Arts and Science - undefined
Westchester Community College
Valhalla, NY01.1993
Skills
- Client engagement
- Appointment scheduling
- Collaborative teamwork across disciplines
- Confidential client management
- Conflict resolution expertise
- HIPAA compliance expertise
Timeline
General Manager
Barabar’s Flowers @ the Harlem retail studio
07.2021 - 04.2022
Banquet Waiter/ Bartender
Union Square Hospitality
09.2018 - 03.2020
Banquet Waiter/Bartender
Abigail Kirsch Catering At Stage 6 Steiner Studios
08.2012 - 09.2013
Waiter
Sonnier and Castle
09.2010 - 03.2020
Clerical Supervisor
Lincoln Medical and Mental Health Center
02.2005 - 06.2016
Associate Arts and Science - undefined
Westchester Community College
Diploma - Academic Studies
Harry S. Truman
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