Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andre Nelms

Alameda,CA

Summary

Strategic Branch & Sales Manager | Operations Leadership | Business Growth & Customer Relations

Overview

25
25
years of professional experience
1
1
Certification

Work History

Purchasing Manager

Peterman Lumber
04.2025 - Current
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.

Branch Manager

L&W Supply
07.2022 - 11.2024
  • Directed branch operations, leading a high-performing team to exceed monthly sales goals.
  • Maintained a strong employee morale to reduce turnover and enhance customer satisfaction.
  • Resolved customer-staff conflicts, reinforcing the branch’s reputation for superior service.
  • Conducted regular branch audits to ensure operational accuracy and compliance.
  • Managed team performance through ongoing evaluations and targeted coaching.
  • Prepared and analyzed monthly sales, profitability, and customer satisfaction performance reports.
  • Established and nurtured vendor partnerships to optimize supply chain efficiency.

Branch Manager

Foundation Building Materials
03.2020 - 07.2022
  • Oversaw branch operations, driving sales growth and operational efficiency.
  • Maintained direct communication between the branch and corporate leadership to align strategic objectives.
  • Enhanced team performance by implementing structured coaching and professional development.
  • Developed customer service initiatives that improved satisfaction ratings and customer retention.
  • Analyzed and optimized daily branch operations, streamlining workflows to maximize productivity.

Inside Sales Manager

Foundation Building Materials
01.2016 - 03.2020
  • Led the inside sales team, driving revenue growth and market expansion.
  • Conducted competitor analysis to refine sales strategies and pricing structures.
  • Developed and maintained relationships with key clients, ensuring long-term business partnerships.
  • Trained new hires in company policies, product knowledge, and customer service best practices.
  • Analyzed customer feedback to enhance sales processes and client satisfaction.

Branch Manager

L&W Supply
07.2000 - 01.2016
  • Directed all aspects of branch management, including cash handling, account maintenance, and customer service.
  • Developed and implemented operational policies to enhance efficiency and regulatory compliance.
  • Led branch staff training initiatives, ensuring alignment with corporate standards.
  • Conducted regular performance reviews and provided actionable feedback to improve employee contributions.
  • Fostered a teamwork and service excellence culture, contributing to increased branch profitability.

Education

No Degree - Business Management

College of Alameda
Alameda, CA

Skills

  • Branch & Operations Management
  • Sales & Revenue Growth
  • Customer Relationship Management
  • Vendor Negotiations & Procurement
  • Team Leadership & Staff Development
  • Strategic Planning & Execution
  • Performance Analytics & Reporting
  • Regulatory Compliance & Audits
  • Market Expansion & Business Development
  • Cost Control & Profitability Optimization
  • Conflict Resolution & Customer Retention
  • Purchase order management
  • Supplier relationship management
  • Supply chain management
  • Vendor relationship management

Accomplishments

  • Increased branch revenue by 25% year-over-year through targeted sales initiatives and customer retention strategies.
  • Boosted customer satisfaction scores by 30% by implementing service improvements and personalized engagement strategies.
  • Reduced operational costs by 15% through process streamlining and effective inventory management.
  • Expanded the customer base by 20% by launching local marketing campaigns and strengthening community partnerships.
  • Spearheaded daily branch operations, consistently exceeding sales goals and improving profitability.
  • Developed and maintained high levels of employee morale, reducing turnover and increasing customer satisfaction.
  • Implemented strategic vendor relationships to ensure timely delivery of products at competitive prices.
  • Conducted performance evaluations and employee training, enhancing team efficiency and service quality.
  • Managed regulatory compliance and audit procedures, ensuring branch adherence to industry standards.
  • Led conflict resolution efforts between staff and customers, elevating the branch's reputation for excellence.
  • Analyzed competitor activity and pricing trends to inform strategic sales positioning.

Certification

  • Recognized for Excellence in Sales Leadership & Customer Service
  • Completed Advanced Leadership Training for Branch Managers

Timeline

Purchasing Manager

Peterman Lumber
04.2025 - Current

Branch Manager

L&W Supply
07.2022 - 11.2024

Branch Manager

Foundation Building Materials
03.2020 - 07.2022

Inside Sales Manager

Foundation Building Materials
01.2016 - 03.2020

Branch Manager

L&W Supply
07.2000 - 01.2016

No Degree - Business Management

College of Alameda

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Andre Nelms