Andre Nelms
Alameda,CA
Summary
Strategic Branch & Sales Manager | Operations Leadership | Business Growth & Customer Relations
Overview
25
25
years of professional experience
1
1
Certification
Work History
Purchasing Manager
Peterman Lumber
Phoenix, AZ
04.2025 - Current
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
Branch Manager
L&W Supply
Phoenix, AZ
07.2022 - 11.2024
- Directed branch operations, leading a high-performing team to exceed monthly sales goals.
- Maintained a strong employee morale to reduce turnover and enhance customer satisfaction.
- Resolved customer-staff conflicts, reinforcing the branch’s reputation for superior service.
- Conducted regular branch audits to ensure operational accuracy and compliance.
- Managed team performance through ongoing evaluations and targeted coaching.
- Prepared and analyzed monthly sales, profitability, and customer satisfaction performance reports.
- Established and nurtured vendor partnerships to optimize supply chain efficiency.
Branch Manager
Foundation Building Materials
Hayward, CA
03.2020 - 07.2022
- Oversaw branch operations, driving sales growth and operational efficiency.
- Maintained direct communication between the branch and corporate leadership to align strategic objectives.
- Enhanced team performance by implementing structured coaching and professional development.
- Developed customer service initiatives that improved satisfaction ratings and customer retention.
- Analyzed and optimized daily branch operations, streamlining workflows to maximize productivity.
Inside Sales Manager
Foundation Building Materials
Hayward, CA
01.2016 - 03.2020
- Led the inside sales team, driving revenue growth and market expansion.
- Conducted competitor analysis to refine sales strategies and pricing structures.
- Developed and maintained relationships with key clients, ensuring long-term business partnerships.
- Trained new hires in company policies, product knowledge, and customer service best practices.
- Analyzed customer feedback to enhance sales processes and client satisfaction.
Branch Manager
L&W Supply
Hayward, CA
07.2000 - 01.2016
- Directed all aspects of branch management, including cash handling, account maintenance, and customer service.
- Developed and implemented operational policies to enhance efficiency and regulatory compliance.
- Led branch staff training initiatives, ensuring alignment with corporate standards.
- Conducted regular performance reviews and provided actionable feedback to improve employee contributions.
- Fostered a teamwork and service excellence culture, contributing to increased branch profitability.
Education
No Degree - Business Management
College of Alameda
Alameda, CASkills
- Branch & Operations Management
- Sales & Revenue Growth
- Customer Relationship Management
- Vendor Negotiations & Procurement
- Team Leadership & Staff Development
- Strategic Planning & Execution
- Performance Analytics & Reporting
- Regulatory Compliance & Audits
- Market Expansion & Business Development
- Cost Control & Profitability Optimization
- Conflict Resolution & Customer Retention
- Purchase order management
- Supplier relationship management
- Supply chain management
- Vendor relationship management
Accomplishments
- Increased branch revenue by 25% year-over-year through targeted sales initiatives and customer retention strategies.
- Boosted customer satisfaction scores by 30% by implementing service improvements and personalized engagement strategies.
- Reduced operational costs by 15% through process streamlining and effective inventory management.
- Expanded the customer base by 20% by launching local marketing campaigns and strengthening community partnerships.
- Spearheaded daily branch operations, consistently exceeding sales goals and improving profitability.
- Developed and maintained high levels of employee morale, reducing turnover and increasing customer satisfaction.
- Implemented strategic vendor relationships to ensure timely delivery of products at competitive prices.
- Conducted performance evaluations and employee training, enhancing team efficiency and service quality.
- Managed regulatory compliance and audit procedures, ensuring branch adherence to industry standards.
- Led conflict resolution efforts between staff and customers, elevating the branch's reputation for excellence.
- Analyzed competitor activity and pricing trends to inform strategic sales positioning.
Certification
- Recognized for Excellence in Sales Leadership & Customer Service
- Completed Advanced Leadership Training for Branch Managers
Timeline
Purchasing Manager
Peterman Lumber
04.2025 - Current
Branch Manager
L&W Supply
07.2022 - 11.2024
Branch Manager
Foundation Building Materials
03.2020 - 07.2022
Inside Sales Manager
Foundation Building Materials
01.2016 - 03.2020
Branch Manager
L&W Supply
07.2000 - 01.2016
No Degree - Business Management
College of Alameda