Andre Ninivaggi
Orlando,FL
Summary
Dynamic and results-driven college graduate seeking a challenging position in the business field, offering a solid foundation in sales and customer service. Equipped with strong technical skills and a proven track record of leadership, consistently excels in fostering positive customer relationships. Committed to contributing to a forward-thinking company that values innovation and collaboration. Eager to leverage diverse experiences to drive success and enhance customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber Eats, Door Dash, Instacart
10.2021 - Current
- Delivered packages efficiently while adhering to traffic regulations and safety protocols.
- Managed route optimization, ensuring timely deliveries and customer satisfaction.
- Conducted vehicle inspections and performed basic maintenance to uphold operational standards.
- Trained new drivers on delivery processes and best practices for maximizing efficiency.
Assistant Store Manager
PetSmart
08.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Led daily store operations, ensuring adherence to company policies and procedures.
- Collaborated with upper management on strategic planning for seasonal campaigns and community events.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Inventory Manager
PetSmart
05.2016 - 08.2019
- Management of 39 employees, including reviews, training, scheduling and payroll.
- Performed Store Opening and closings procedures as well as truck deliveries.
- Managed inventory levels to ensure optimal stock availability and reduce excess.
- Trained team members on best practices for inventory management and order fulfillment.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
Sales Associate
Best Buy
01.2011 - 05.2016
- Enhanced customer experience through product knowledge and personalized service.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on sales techniques and customer engagement strategies.
- Resolved customer inquiries efficiently, fostering loyalty and repeat business.
- Conducted product demonstrations, showcasing features and benefits to customers.
Customer Service
7-11
04.2011 - 11.2011
- Provided exceptional customer service while managing escalated complaints or concerns.
- Provided friendly and attentive customer service, resulting in repeat patronage.
- Trained newly hired employees on routine tasks and customer service.
- Maintained organized cash register, facilitating quick access to change and receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelors of Technology -
Farmingdale State University
05.2016
Skills
- Advanced Russian language skills
- Logo and corporate identity design
- Demonstrated sales and marketing skills
- Skilled in relationship building
- Strong interpersonal leadership skills
- Skilled in Microsoft Office and Adobe tools
- Positive attitude
- Customer service
- Teamwork and collaboration
Accomplishments
- Top 5% of all Best Buy Home Theatre Sales associates.
- Achieved highest ranking status of Magnolia Expert.
- Helped under-performing stores succeed.
- Taught back-office procedures I created, to other General Managers.
- Promoted to Assistant Store Manager in Florida and trained other Assistant managers at several Florida Locations.
Certification
- Working of Life and Health Insurance License.
Timeline
Delivery Driver
Uber Eats, Door Dash, Instacart
10.2021 - Current
Assistant Store Manager
PetSmart
08.2019 - Current
Inventory Manager
PetSmart
05.2016 - 08.2019
Customer Service
7-11
04.2011 - 11.2011
Sales Associate
Best Buy
01.2011 - 05.2016
Bachelors of Technology -
Farmingdale State University