Summary
Overview
Work History
Education
Skills
Activitiescertificates
Dutiesresponsibilities
References
Disclaimer
Languages
Affiliations
Languages
Timeline
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Andre NSHUNGUYINKA

Chapel Hill,NC

Summary

Seasoned Co-Manager with experience in managing teams, improving operational efficiency and implementing company strategies. Strengths include problem-solving, leadership, and communication skills. Have consistently made positive impacts in previous roles by fostering team collaboration, streamlining operations, and driving business growth.

Overview

12
12
years of professional experience

Work History

* Gaz Station Co Manager

BP Oil industry company / contact / 9199314180
Durham, NC
02.2023 - Current

Duties and responsibilities.

  • Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
  • Maintained inventory levels by ordering supplies and tracking sales.

* Customer Service and Cashier

PB Oil industry company /contact / 919892449
Hillsborough, Rwanda
11.2023 - 02.2024

Duties and responsibilities.

  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Customer Service Officer

Rwandair LTD
Kigali, Rwanda
12.2016 - 07.2018

Duties and responsibilities.

  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.

Help Desk Technician

Bishop Heber College
Tiruchirappalli, Tamil Nadu
09.2014 - 03.2016

Duties and responsibilities.

  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Assisted in the installation of new hardware and software components.

Marketing Manager

A1 computers LTD
Kigali, Rwanda
03.2012 - 04.2014

Duties and responsibilities.

  • Developed and implemented marketing plans for new products.
  • Analyzed market trends to identify potential opportunities for growth.
  • Conducted customer research to gain insights into consumer behavior.

Education

Master of Science in Information Technology - Information Technology

Bharathidasan University
Tiruchirappalli
06-2016

Bachelor of Applied Science - Information Technology

National University of Rwanda
Huye District
02-2012

High School Diproma - Electricity

Mater Dei High School
Nyanza / Southern Of Rwanda
06-2006

Gihundwe Primary School
Rusizi /western Of Rwanda
06-2000

Skills

  • communication manners
  • computer skills
  • Leasing and sales
  • Staff Development
  • Marketing Management
  • Contract Negotiation
  • Staff Management
  • Business Development

Activitiescertificates

  • Vice chef technical in SORWAL (societe rwandaise d`allumette) at huye, 2008
  • Chef technical in SORWAL (societe rwandaise d`allumette) at huye, 2010-2012
  • Information on management system at DIGITHECH at Mutasa cafero kampala, 05/22/13 - 06/22/13
  • Marketing manager at A1 COMPUTERS LTD based at huye, 07/01/13
  • Research on disease especially in lighting in RWAMAGANA District for 30 days organized by the National University of Rwanda, 2013
  • Scenario Development & Introduction to Household Economy Analysis (HEA) for Food Security Analysis, 03/10/14 - 03/14/14
  • Certificate on Dangerous goods regulations category 9, 11/15/15
  • Certificate on Human Factors
  • Certificate on information System
  • Certificate on database management from Microsoft

Dutiesresponsibilities

Crew rostering and flights planning Monitor and uphold compliance with federal laws and contractual compliance of flight crew memberschedules for a day-to-day operations. Work together with other System Operations Control (SOC) personnel, Flight Operations and Inflightmanagement to ensure a safe, efficient, and cost-efficient operation Responsible for communicating federal regulations, CBA compliance, reassignments, andaccommodations to crew members Apply federal regulations, contract rules, and crewmember qualifications, and established companypolicy and procedure in assigning uncovered flying Process flight crew member requests including leave of absence coding and required training events, aswell as confirm availability for the monthly crew schedule Employ several and varied software systems to complete assigned tasks.

References

  • Karemera Pacifique/ contact number (919 935 3366)
  • John habyarimana / contact number (919 638 2278)
  • Jonathan / contact number (919 282 2483)

Disclaimer

I, NSHUNGUYINKA Andre, declare that the information given above is true to the best of my knowledge.

Languages

Excellent, Excellent, Excellent, Very good, Very good, Very good, Very good, Very good, Very good

Affiliations

· July 2013 marketing manager at A1 COMPUTERS LTD based at huye.

· 2013: Research on disease especially in lighting in RWAMAGANA District for 30 days organized by the National University of Rwanda.

· Scenario Development &Introduction to Household Economy Analysis (HEA) for Food Security Analysis from 10 – 14 March, 2014 in MUSANZE District.

· Certificate on Dangerous goods regulations category 9, 15thNov 2017.

· Certificate on Human Factors. 2016

· Certificate on information System. in 2014

· Certificate on database management from Microsoft in 2015

Languages

English
Full Professional
French
Full Professional
Kinyarwanda
Native/ Bilingual

Timeline

* Customer Service and Cashier

PB Oil industry company /contact / 919892449
11.2023 - 02.2024

* Gaz Station Co Manager

BP Oil industry company / contact / 9199314180
02.2023 - Current

Customer Service Officer

Rwandair LTD
12.2016 - 07.2018

Help Desk Technician

Bishop Heber College
09.2014 - 03.2016

Marketing Manager

A1 computers LTD
03.2012 - 04.2014

Master of Science in Information Technology - Information Technology

Bharathidasan University

Bachelor of Applied Science - Information Technology

National University of Rwanda

High School Diproma - Electricity

Mater Dei High School

Gihundwe Primary School
Andre NSHUNGUYINKA