Andre Ortiz

Owner-Operator / Fleet Manager
Pilot Freight Services | [Dates of Employment]

• Managed a fleet of 8 box trucks for last-mile, in-home delivery services.
• Oversaw route planning, driver scheduling, vehicle maintenance, and DOT compliance.
• Recruited, trained, and supervised drivers, ensuring safety and customer service standards.
• Coordinated complex delivery schedules and resolved logistics challenges.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

• Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
• Completed numerous successful cross-country assignments without incident or delay during challenging weather conditions or heavy traffic situations.
• Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
• Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
• Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.

• Operated a mobile mechanic business, providing on-site automotive repair and maintenance.
• Performed diagnostics, routine maintenance, and complex repairs to ensure vehicle reliability.
• Managed scheduling, customer service, parts procurement, invoicing, and marketing.
• Built a reputation for reliability and high-quality service, resulting in repeat business.