Andre Padilla
Tampa
Summary
Experienced Customer Service Supervisor bringing six years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Army And Air Force Exchange Services
10.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Answered phone calls and responded to questions and concerns.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Resolved customer complaints or answered customers' questions.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Customer Service Supervisor
Publix
11.2017 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Process payments accurately and efficiently using the point-of-sale.
- Adhere to company policies and procedures regarding cash handling, security and customer service.
Education
Associate of Science - Criminal Justice
Hillsborough Community College
Tampa, FL05.2026
High School Diploma -
Jefferson High School
Tampa, FL05.2018
Skills
- Handling Escalations
- Decision-Making
- Complaint Resolution
- Positive and Constructive Feedback
- Issue Resolution
- Problem-Solving
- Time Management
- Research and Due Diligence
- Schedule Coordination
- Staff Assignments and Supervision
- Customer Relations
- New Hire Training
- Team Productivity
Timeline
Customer Service Supervisor
Army And Air Force Exchange Services
10.2022 - Current
Customer Service Supervisor
Publix
11.2017 - Current
Associate of Science - Criminal Justice
Hillsborough Community College
High School Diploma -
Jefferson High School