Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Andre' Palmer

Little Rock,AR

Summary

Dynamic professional with extensive experience in food service management at Arkansas Children's Hospital. Proven expertise in staff training and development, alongside strong problem-solving abilities. Successfully enhanced customer satisfaction through effective cafe operations and compliance with health regulations, while optimizing inventory management to reduce costs. Committed to delivering exceptional service and fostering teamwork.

Experienced with overseeing daily cafe operations and ensuring exceptional customer service. Utilizes team leadership skills to foster collaborative and efficient work environment. Track record of implementing effective service strategies and maintaining high standards of quality.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Cafe Supervisor

Arkansas Children's Hospital
12.2024 - Current
  • Assisted in daily operations by preparing food and beverages according to standard recipes.
  • Maintained cleanliness and organization of cafe environment to ensure customer satisfaction.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Learned and utilized point-of-sale systems for accurate order processing and cash handling.
  • Monitored inventory levels, assisting with stock management and ordering supplies as needed.
  • Supported team members during peak hours, enhancing workflow efficiency and service speed.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.

Owner/Operator

A Southern Taste of Heaven Catering
01.2008 - Current
  • Streamlined operational processes to enhance efficiency and reduce costs.
  • Developed and implemented marketing strategies to increase customer engagement and sales.
  • Managed vendor relationships to ensure quality supply chain operations.
  • Trained and mentored staff in best practices for service delivery and customer interaction.
  • Oversaw financial management, including budgeting, forecasting, and expense tracking.
  • Analyzed market trends to inform product offerings and promotional activities.
  • Implemented inventory control systems to optimize stock levels and reduce waste.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Child Nutrition Manager

North Little Rock School District
08.2022 - 08.2025
  • Managed daily operations of child nutrition programs to ensure compliance with health regulations.
  • Assisted in menu planning to promote balanced nutrition and meet dietary guidelines.
  • Coordinated food service activities, ensuring timely meal preparation and delivery.
  • Trained staff on proper food handling procedures and safety protocols.
  • Monitored inventory levels and facilitated ordering processes for food supplies.
  • Engaged with parents and caregivers to address nutritional concerns and feedback.
  • Monitored food service operations during meal times for compliance with safety regulations and quality standards.
  • Developed relationships with local suppliers to ensure fresh, high-quality ingredients in meals.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
  • Managed food inventory for efficient use, reducing waste and saving costs.
  • Established budgetary guidelines for food purchasing and monitored expenses closely to optimize resource allocation.
  • Inventoried condiments, food and cooking supplies to verify availability of items required for meeting projected menu requirements.
  • Used [Software] to prepare production sheets and maintain accurate records.
  • Trained kitchen staff on proper food handling techniques, maintaining a safe and sanitary environment.
  • Managed food service, food production, sanitation and staff supervision.

Child Nutrition Manager

PCSSD
09.2012 - 05.2021
  • Implemented quality control measures to maintain high standards of food safety and service quality.
  • Developed educational materials to promote healthy eating habits among children.
  • Collaborated with school administrators to design menus that adhered to both nutritional guidelines and budget constraints.
  • Cultivated a team-oriented work atmosphere, fostering strong communication and collaboration among staff members.
  • Saved $[Amount] by introducing [Number] less expensive but quality-conscious food suppliers.
  • Improved student health by implementing nutritious meal plans and promoting balanced diets.
  • Increased awareness of healthy eating habits through educational presentations and workshops for students and staff.
  • Completed daily closing duties by cashing out register drawers and restocking items and supplies.
  • Conducted regular evaluations of kitchen equipment, ensuring timely maintenance for optimal performance.
  • Inspected [Type] equipment, kitchen appliances and work areas to verify cleanliness and functional operation.
  • Operated POS systems to process payments and lunch cards.
  • Prepared beverage and food items to meet mandated nutritional and project meal requirements.
  • Promoted student and staff satisfaction by serving and merchandising meals.
  • Exceeded federal nutrition standards by incorporating whole grains, lean proteins, fruits, vegetables into daily offerings.
  • Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.
  • Used [Software] to create, update and maintain documentation and reports.
  • Assessed nutritional needs of participants to provide individual and family nutrition education.

Education

Bachelor of Arts - Chef Cuisine

Cordon Bleu Culinary
Chicago, IL
05-2001

High School Diploma -

John L Mcclellan High
Little Rock, AR
06-1993

Skills

  • Coffee shop operations
  • Staff training and development
  • Health and safety regulations
  • Food safety compliance
  • Nutrition
  • Scheduling coordination
  • Menu planning
  • Cafe inventory
  • Point of sale systems
  • Customer engagement
  • Staff management
  • Foodservice
  • Cost controls
  • Sales tracking
  • Order management
  • Sanitation
  • Food orders
  • Cafe operations
  • Recipe cooking
  • Teamwork
  • Worker training
  • Customer service
  • Problem-solving abilities
  • Time management

Affiliations

  • International Freemason
  • Arkansas Food Association
  • Arkansas Education Association

Certification

Chef Cuisine Arts

Food Service Serv Safe

CDL License

Timeline

Cafe Supervisor

Arkansas Children's Hospital
12.2024 - Current

Child Nutrition Manager

North Little Rock School District
08.2022 - 08.2025

Child Nutrition Manager

PCSSD
09.2012 - 05.2021

Owner/Operator

A Southern Taste of Heaven Catering
01.2008 - Current

Bachelor of Arts - Chef Cuisine

Cordon Bleu Culinary

High School Diploma -

John L Mcclellan High

Similar Profiles

CREATE PROFILE