Andre` Robertson Jr
Los Angeles,CA
Summary
Outgoing Independent Contractor skilled in effective communication and team collaboration. Fun-loving individual bringing top-notch sales and marketing talents focused on engaging customers, promoting loyalty and maximizing business returns. Ready to take strong work ethic and customer service abilities and take on challenging new Driver position.
Overview
11
11
years of professional experience
Work History
Entertainment Staff Member
Walmart
Downey, CA
08.2022 - Current
- Recommended, selected and located merchandise based on customer desires.
- Connected wires, cables, and other components to build computer circuits.
- Reviewed service manuals and schematics while troubleshooting to determine root cause of malfunctioning units.
- Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized store by returning merchandise to proper areas and restocked displays.
Independent Contractor
Instacart
Los Angeles, CA
06.2019 - 05.2023
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Satisfied customers with quick, accurate service under tight deadlines.
- Recognized security risks to properly handle situations.
- Created effective visual merchandising strategies to attract customers and increase sales.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Researched new products and brands to offer customers the most up-to-date selection.
- Scanned items when pulling from shelves to update system stock information.
- Reduced process lags by training employees on best practices and protocols.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by [Number]%.
- Greeted and assisted customers to foster positive experiences.
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
Lead Trainer
HEB Distribution Center
Houston, TX
01.2013 - 05.2019
- Packed and unpacked items, checking breakables before stocking on shelves.
- Assisted other personnel in the loading and unloading process if needed.
- Inspected product for damages or defects before placing them into containers.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Compared merchandise invoices to items actually received.
- Verified accuracy of orders prior to loading onto delivery trucks.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Provided assistance with stocking duties when necessary during peak periods.
- Developed and improved assessments systems for instructor, course and student performance evaluations.
- Conducted evaluations of current and projects training requirements to enhance program quality and efficacy.
- Actively participated in professional development activities such as conferences or seminars.
- Evaluated students, courses and training efficacy every [Timeframe] and reported to senior managers on key metrics.
- Coordinated recruitment and placement of training program participants.
- Researched, recommended and implemented electronic learning management system to efficiently record and track training activities by specific employees.
- Provided feedback to participants regarding their performance during the training sessions.
- Analyzed data from surveys, interviews, tests and other sources to evaluate effectiveness of instruction methods used.
- Designed [Number] custom learning curriculums to meet specific confirmed training needs based on learning analysis.
- Provided guidance to new trainers on how to deliver quality instruction within a specified time frame.
- Monitored participant progress through post-training surveys, interviews and focus groups.
- Adapted existing curricula based on changes in technology or industry standards.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Delivered classroom lectures and facilitated group discussions on topics related to the training program.
- Directed meetings every [Timeframe] on training program progress toward objectives.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Evaluated training effectiveness by surveying trainees and managers and collecting before and after data showing training impact.
- Implemented learning material delivery via interactive classroom presentations and via synchronous and asynchronous e-learning.
Education
High School Diploma -
Warren Easton Senior High School
New Orleans, LA05.2008
Some College (No Degree) - Forensic Psychology
American InterContinental University
Houston, TXSkills
- Security Checks
- Guest Relations Expertise
- Administrative Support
- File Management
- Safe Equipment Operations
- Cleaning and Organization
- Recordkeeping Expertise
- Multi-Line Phone Systems
- Employee Mentoring
- Documentation Abilities
- Process Improvement
- Supply Replenishment
- Data Entry
- Customer Service Understanding
- Customer Relations Skills
- Schedule Coordination
- Cash Handling
- Customer Support
- Performance Monitoring
- Safety Compliance
- Inventory Restocking
Timeline
Entertainment Staff Member
Walmart
08.2022 - Current
Independent Contractor
Instacart
06.2019 - 05.2023
Lead Trainer
HEB Distribution Center
01.2013 - 05.2019
High School Diploma -
Warren Easton Senior High School
Some College (No Degree) - Forensic Psychology
American InterContinental University