Andre Robinson
las Vegas,NV
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy, I consistently exceeded performance metrics at American Homes 4 Rent, enhancing customer loyalty. Skilled in Microsoft Excel and building rapport, my leadership at Dre'tronics drove financial growth and expanded product offerings, showcasing a blend of technical and interpersonal prowess.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
American Homes 4 Rent
02.2016 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
SolarCity
03.2015 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
APAC Customer Services
11.2014 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Service Representative
Telus International
06.2013 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Owner
Dre'tronics
10.1993 - 09.2011
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Associate of Arts - Music Business
College of Southern Nevada
Las Vegas, NV06-2026
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Building rapport
Timeline
Customer Service Representative
American Homes 4 Rent
02.2016 - 10.2020
Customer Service Representative
SolarCity
03.2015 - 12.2015
Customer Service Representative
APAC Customer Services
11.2014 - 02.2015
Customer Service Representative
Telus International
06.2013 - 05.2014
Owner
Dre'tronics
10.1993 - 09.2011
Associate of Arts - Music Business
College of Southern Nevada
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