Summary
Work History
Education
Skills
Timeline
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Andre Ruddock

Hollywood,FL

Summary

Dynamic customer service professional with a proven track record at Xerox, ACS, excelling in conflict resolution and active listening. Skilled in optimizing team productivity and enhancing customer loyalty through empathetic communication. Adept at managing high-pressure situations while ensuring seamless experiences, leveraging critical thinking and computer proficiency to deliver exceptional support.

Work History

Customer Service Representative

Xerox, ACS
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front Desk Receptionist

Sandals Negril Beach Resort & Spa
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Bank Teller

Western Union
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Quality Assurance Analyst

Iqor
  • Skilled at working independently and collaboratively in a team environment.

Senior Customer Service Representative

AT&T
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.

Education

Mannings High
Westmoreland Jamaica
07.2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft outlook
  • Product sales
  • Sales expertise

Timeline

Customer Service Representative

Xerox, ACS

Front Desk Receptionist

Sandals Negril Beach Resort & Spa

Bank Teller

Western Union

Quality Assurance Analyst

Iqor

Senior Customer Service Representative

AT&T

Mannings High

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Andre Ruddock