Andre Ruiz
Oceanside,CA
Summary
Professional Project Manager with over 10 years of experience across various aspects of Operating Room Integration. Responsible for overseeing over a million dollar install backlog annually. Experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Currently leading all aspects of Safety and safe work practices for ORI division. Also a member of the STERIS wide Safety Committee.
Overview
21
21
years of professional experience
Work History
Integration Project Manager
STERIS Corporation
08.2011 - Current
- Consistently completed projects successfully on time and within budget.
- Reduced risks in the integration process by identifying potential issues early on and proactively addressing them.
- Established strong relationships with key stakeholders to facilitate smooth coordination of resources and information throughout the project lifecycle.
- Managed scope changes effectively to minimize impact on project timelines and costs.
- Transitioned seamlessly between multiple projects simultaneously while maintaining a high level of focus and attention to detail in each one.
- Optimized resource allocation by assessing needs accurately at the beginning of each project phase.
- Identified opportunities for process improvements and initiated changes to enhance overall project efficiency.
- Consistently met or exceeded stakeholder expectations by delivering high-quality results in line with defined objectives and timelines.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
Surgical Services Specialist
STERIS Corporation
06.2010 - 08.2011
- Played a key role as 1 of the first 2 Surgical Specialists assigned to maintain and ensure the smooth operation of newly installed Operating Room Integration systems
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue by building strong relationships with customers to give them confidence in the STERIS products.
- Helped to develop training programs for STERIS to make service calls and maintenance more effective.
Operating Room Integration Install Specialist
STERIS Corporation
04.2006 - 06.2010
- Played a key role as 1 of the first 3 Operating Room Install Specialists.
- Assisted in developing what is now the Current STERIS standard for installing Operating Room Integration
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assisted with implemented new training programs for staff on new ORI systems.
- Mentored junior team members, fostering professional growth through guidance on best STERIS practices.
Service Technician
STERIS Corporation
12.2002 - 04.2006
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Assisted in writing some of the current procedures for system upgrades and field modifications
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
Education
High School Diploma -
Helix High School
La Mesa, CA06.1991
Skills
- Process Improvement
- Customer Relationship Management
- Problem Solving
- Technical Expertise
- Cross-functional Coordination
- Budget Management
- Resource Allocation
- Team Leadership
- Decision Making
- Conflict Resolution
- Detail Oriented
- Creative Thinking
- Safety Oriented
Accomplishments
Rising Star for 2004 as a STERIS Service Technician
Timeline
Integration Project Manager
STERIS Corporation
08.2011 - Current
Surgical Services Specialist
STERIS Corporation
06.2010 - 08.2011
Operating Room Integration Install Specialist
STERIS Corporation
04.2006 - 06.2010
Service Technician
STERIS Corporation
12.2002 - 04.2006
High School Diploma -
Helix High School