Andre Sapp
Woodbridge,VA
Summary
Customer-oriented Store Manager offering over 25 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Mattress Warehouse
Fairfax, VA
05.2018 - Current
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
General Manager in Training
Title Max
Fredericksburg, VA
01.2018 - 05.2018
- Monitored customer service metrics to ensure quality assurance standards were met.
- Attended monthly budget meetings to ensure financial targets were achieved.
- Analyzed data from customer surveys to identify opportunities for improvement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Sales Representative
Wyndham Worldwide Corp
Oxon Hill, MD
06.2017 - 01.2018
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
General Manager
DSW
Falls Church, VA
04.2013 - 10.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
Education
Some College (No Degree) - History
Hampton University
Hampton, VAHigh School Diploma -
Manor High School
Portsmouth, VA06.1982
Skills
- Operational Budgeting
- Team Development
- Loss Prevention
- Promotional Planning
- Talent Recruitment
- Employee Training
- Retail Inventory Management
Certification
- Top Secret Security Clearance June 2023
- Conflict Resolution, DSW - 2016
Timeline
Store Manager
Mattress Warehouse
05.2018 - Current
General Manager in Training
Title Max
01.2018 - 05.2018
Sales Representative
Wyndham Worldwide Corp
06.2017 - 01.2018
General Manager
DSW
04.2013 - 10.2016
Some College (No Degree) - History
Hampton University
High School Diploma -
Manor High School
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