Andre Sheppard

Perform basic Computer Tape Operator duties per documented processes and procedures. These tasks include and are not limited to media operations mounting/demounting of media, performing system commands, assisting customers via phone and email, interacting with hardware included placing service request via phone/electronically and processing of inter-site media movement and evidence retention.

Essential Duties & Responsibilities:

· Perform basic computer operator commands and report any issues to Shift Lead/Supervisor.

· Minor to moderate problem determination.

· Perform minor to moderate operator commands on systems.

· Understand all mount/system messages.

· Monitor scratch pools and outstanding tape mount messages.

· Query system for outstanding mounts and/or print jobs and other latent information and provide interpretation and resolution as appropriate.

· Recognize minor to moderate hardware malfunctions and be able to resolve most problems under direction/supervision of lead personnel.

· Understand and utilize communication and work tools (phone, e-mail, turnover tools, fax, client training tools, other client specific work tools, etc.)

· Initiate detailed search for misfiled media when required. Use appropriate work tools available to provide resolution.

· Provide constructive input for shift turnover to lead personnel and replacement teammates.

· Remain current with all procedures and provide input as appropriate.

· Understand and utilize tape library and/or print tools to assist with basic computer operator functions.

· Perform Floor sweeps searching for media as needed which may include searching under/on top of equipment, under raised floor tiles etc.

· Some accounts will have added requirements like Physicality Management which may include, but are not limited to Floor Sweeps, Alarm Maintenance, above ceiling and under floor tile audits, Sprinkler audits.

· Bring Alarm Maintenance or any water leaks to management's attention immediately.

· Always perform work in a safe manner.

· Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages
• Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise
• Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self-checkout area
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices
• Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities

• Receive orders through phone, fax, and/or email
• Schedule maintenance service using Windows Spreadsheet
• Emergency work orders are transferred directly to Maintenance team
• Communicating with property managers and maintenance supervisors' issues concerning time management, schedule changes, resident complaints and scheduled inspections
• Also order tools and equipment

• Duties include inspection of company vehicle with drivers
• Traveling to assigned counties within the state
• Notifying county sheriff for assistance in identifying OTR trucks that exceed state required weight restrictions
• Scale crew and state patrol guide driver onto scale, weight data transfers to the weigh station
• I examine screen if weight exceeds type a weight ordinance ticket, scan license in system
• Print tickets, end of day invoice
• Also if an arrest was made I do the paperwork

• Managing the sales function in the assigned area, market segment, or stores
• Supervising assigned employees
• Interviewing, hiring, scheduling, evaluating, coaching, rewarding, and disciplining subordinate employees, and making recommendations with regard to promotions, demotions, and other changes of status
• Monitor all accounts to ensure proper service based on Franchise Policy for service frequency
• Facilitate on-the-job training for new employee-partners and on-going training for veteran employee-partners, and training on an on-going basis as it relates to the Functional (Safety, Handheld Operation, Settlement, Etc.), Practical (Policies /Procedures from the Company, Franchise, and Corporate Security Manuals), Merchandising Standards (sales, product distribution, trays, crate, and CO2 retrieval), and all other aspects of their assigned duties
• Cover (work) open positions created due to employee vacations, personal days, turnover, and change of job position or route when needed
• Assist in store resets, running Hot Shots, building displays, and making bulk deliveries when needed
• Monitor all accounts to ensure accounts are worked in accordance with the Merchandising Standards
• Develop and maintain positive professional customer relationships
• Communicate with key accounts weekly/biweekly
• Regularly review relevant policies/procedures for possible change
• Communicate all transshipping activity in accordance with Company Policy and Procedures
• Take responsibility for leading the assigned employee-partners and assuring that teamwork is the key to the group's success
• Using social media, news, and other resources to advertise and/or display products