ANDRE SHIELDS JR
Grand Rapids,MI
Summary
Determined, efficient, and well-rounded professional with experience in customer service, delivery operations, assembly, and carpentry/woodworking from 2020–2025. Strong communicator with proven problem-solving skills and the ability to work independently in fast-paced environments. Outspoken, goal-driven, and adaptable with a talent for helping customers, resolving concerns, and providing dependable service. Seeking a remote customer service position where reliability and people-focused skills can support a high-performing team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Carpenter / Woodworker
Next Step of Michigan
03.2025 - 06.2025
- - Built and repaired wood products according to customer needs and specifications.
- - Communicated with clients, provided estimates, and delivered high-quality craftsmanship.
- - Managed projects from planning to completion, demonstrating problem-solving skills and precision.
- Project-Based
Assembler
Trane Technologies
02.2024 - 01.2025
- Assembled products with consistent quality, accuracy, and attention to detail.
- - Met production goals by working efficiently, both independently and with a team.
- - Followed safety procedures and maintained a clean, organized workspace.
Delivery Driver
Amazon
05.2022 - 05.2023
- - Delivered packages safely and on time, while interacting with customers professionally.
- - Communicated delivery updates, and resolved route issues effectively.
- - Ensured accuracy and efficiency to support smooth daily operations.
Customer Service Representative
Rent A Center Warehouse & Retail Store
10.2020 - 08.2022
- - Assisted customers via phone, email, and chat, resolving issues quickly and clearly.
- - Provided professional, empathetic service while maintaining customer satisfaction.
- - Handled complaints and de-escalated concerns with strong communication skills.
- - Maintained accurate digital records and met service goals while working independently.
Education
High School Diploma Or Equivalent - General Studies
East Kentwood High School
Kentwood, MI06-2020
Skills
- Customer Service Skills: Communication
- Empathy
- Conflict Resolution
- Problem Solving
- Active Listening
- Remote Tools: Zoom
- Microsoft Teams
- Google Workspace
- Email/Chat Support (Zendesk, Freshdesk)
- Strengths: Determined
- Efficient
- Goal-Driven
- Outspoken
- Well-Rounded
- Adaptable
- Quick Learner
- General Skills: Time Management
- Multitasking
- Independent Work
- Attention to Detail
Certification
- OSHA 10 Training - Certified
- Woodworking certification
- CNC machine operater/installer certified
Timeline
Carpenter / Woodworker
Next Step of Michigan
03.2025 - 06.2025
Assembler
Trane Technologies
02.2024 - 01.2025
Delivery Driver
Amazon
05.2022 - 05.2023
Customer Service Representative
Rent A Center Warehouse & Retail Store
10.2020 - 08.2022
High School Diploma Or Equivalent - General Studies
East Kentwood High School
ADDITIONAL INFORMATION
- - Dedicated home-office setup
- - Reliable high-speed internet
- - Comfortable with chat, email, and phone support
- - Able to learn new systems quickly
- - Strong interpersonal and communication skills