Andre Stephens
Red Oak,TX
Summary
Innovative Relationship Manager focused on developing and deepening client relationships by providing superior service and support. Well-versed on producing reports and evaluating operations. Detail-oriented team player with strong organizational skills eager to secure Relationship Manager Coach position.
Overview
13
13
years of professional experience
Work History
Relationship Manager
Capital One
11.2023 - Current
- Collaborated with outside sales partner and implemented effective communication strategies to maintain and foster long-term partnership.
- Identified Utah territory opportunities through diligent market research and analysis, contributing to continued increase in apps per potential growth month over month.
- Developed strategic day-to-day call plans for to help develop and deepen dealer relations within territory.
- Team Captain on Funding Inventory Awareness
- Mentored new team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
Remote Relationship Manager
Capital One
03.2021 - 10.2023
- Develop and maintain inside and outside sales relationships with high volume dealers to earn marketshare as a lender by actively listening to their needs and providing tailored solutions to earn business while mitigating risks.
- Presented digital products to prospective clients, effectively showcasing the value of our services and products as a leads provider.
- Activated over 20 stores for our free Platform Leads program and 50% of eligible dealers for our Navigator Platform Subscription
- Execute highly effective goal-setting strategy and dealer segmentation strategy to efficiently manage a large dealer network.
- Team Captain on Funding Inventory Awareness
- Mentored new team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
Branch Rental Manager
Enterprise Rent-A-Car
08.2015 - 03.2021
- Implemented rental asset processes, including cleanliness standards.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Executed sales and marketing initiatives to increase revenue for company.
- Managed key accounts to include all customers within insurance replacement market segment.
- Grew business by 50% over 3 years by implementing targeted marketing.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Manager Trainee
Enterpise Rent-A-Car
08.2013 - 08.2015
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Achieved each target benchmark in Sales and Customer services areas within first year.
- Enhanced supervisory and leadership abilities by working closely with mentoring Other manager trainees.
- Managed and mentored team of 11 employees.
- Evaluated employee performance on a monthly basis and conveyed constructive feedback to improve skills.
Program Specialist
St. Francis Community Development Center
01.2011 - 07.2013
- Developed, coordinated and administered low income rehab and new construction programs.
- Implemented strategies to increase program effectiveness. Established goals and created action plans to achieve goals.
- Planned and executed meetings to connect organizational representatives, community members and clients.
Education
Bachelor of Science - Business Administration
Fontbonne University
St Louis, MO11 2010
Skills
- Project organization
- Relationship Development/Management
- Customer Service
- Operational/Process improvement
- Team management
- Business operations
- Problem resolution
- MS Office
- Google Workspace
Accomplishments
- Voted Branch Manager of the Year by my peers in 2018
- Highest customer service score for all DFW locations multiple times
- Top Sales and growth for all DFW locations multiple times
- Average of 30% growth and 10% Operational Profit for career
- Multiple promotions of employees to level 2 Management
- Member of the Diversity Inclusion team for Enterpise Rent-A-Car
Timeline
Relationship Manager
Capital One
11.2023 - Current
Remote Relationship Manager
Capital One
03.2021 - 10.2023
Branch Rental Manager
Enterprise Rent-A-Car
08.2015 - 03.2021
Manager Trainee
Enterpise Rent-A-Car
08.2013 - 08.2015
Program Specialist
St. Francis Community Development Center
01.2011 - 07.2013
Bachelor of Science - Business Administration
Fontbonne University