Andre Taylor
Houston,TX
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Organized and dependable United States Army Veteran, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
IT Administrator
Charter Health Care Group
Rancho Cucamonga, CA
02.2022 - 08.2022
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types,
Information Technology Specialist Technician
United States Army
, South Korea
03.2017 - 03.2022
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Information Technology Specialist Technician
United States Army
Dahlonega, GA
03.2018 - 02.2022
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Successfully Accounted over 5 million dollars of highly sensitive technological equipment
- Unkept Ensurance of $10,000 worth of automation data processing system , Administered IA policies and programs in Army Training and Certification Tracking Systems
Education
Bachelor of Science - Computer Science And Programming
Texas Southern University
Houston, Tx05.2025
Associate of Science -
Fort Gordon Cyber Center of Excellence
Augusta, GA05.2017
High School Diploma -
Donald E. Gavit High School
Hammond, IN05.2016
Skills
- Wide Area Network (WAN)
- Bug Fixes
- Microsoft Active Director
- Virus Protection Software
- Security Operation Monitoring
- Office 360
- Leadership
- Azure
- Secret Clearance
- Data Backups
- Startup and Shutdown Management
- Hardware Installation
- Performance Monitoring and Optimization
- Application Configuration
- Punctuality
Timeline
IT Administrator
Charter Health Care Group
02.2022 - 08.2022
Information Technology Specialist Technician
United States Army
03.2018 - 02.2022
Information Technology Specialist Technician
United States Army
03.2017 - 03.2022
Bachelor of Science - Computer Science And Programming
Texas Southern University
Associate of Science -
Fort Gordon Cyber Center of Excellence
High School Diploma -
Donald E. Gavit High School