Andre Terry
Hayward,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Macy's
10.2021 - Current
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Customer Support Specialist
Gap Inc.
11.2018 - 03.2020
- Supported with Gap card benefits, rewards, etc
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Associate
Zumiez
06.2017 - 05.2018
- Knowledgeable in handling inventory
- Understanding how to properly distribute products
- Providing customer service and assisting an average of 20 customers per day with finding or selecting items
- Making sure customer traffic is taken care of in a timely manner
- Performing opening and closing operation duties for a successful shift.
Education
Bachelors of Arts in Graphic Design -
California State University of East Bay
04.2024
Business Administration -
Las Positas Community College
01.2019
Skills
- Critical Thinking
- Phone Etiquette
- Detail Oriented
- Adaptability
- Written and Oral Communication
- Social Media
- Google/Microsoft
- Fulfillment/Operations
- Typing 60 WPM
- Desktop support
Timeline
Technical Support Representative
Macy's
10.2021 - Current
Customer Support Specialist
Gap Inc.
11.2018 - 03.2020
Customer Service Associate
Zumiez
06.2017 - 05.2018
Bachelors of Arts in Graphic Design -
California State University of East Bay
Business Administration -
Las Positas Community College