Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andre Thompson Jr

Summary

Operations manager with proven success in executing impactful projects and improving operational efficiency. Expertise in stakeholder management and compliance, delivering strategic solutions aligned with business goals. Strong background in project management and community operations, utilizing data analysis to enhance customer engagement and streamline processes. Achievements include measurable improvements in service quality and team performance.

Overview

11
11
years of professional experience

Work History

Social Media Specialist

LYFT
02.2024 - Current
  • Served as a brand ambassador by managing and resolving customer inquiries across multiple social media platforms, strengthening brand reputation and driving customer loyalty.
  • Collaborated cross-functionally with Operations and Marketing teams to streamline communication strategies, achieving a 20% improvement in response times and higher customer satisfaction scores.
  • Implemented structured feedback mechanisms to identify service gaps, leading to a 15% increase in positive customer interactions and improved service delivery processes.

Operations Market Manager

SPIN - SKINNY LABS
05.2021 - 06.2022
  • Managed large-scale projects including warehouse closures, repair sprints, and city compliance initiatives, coordinating logistics and cross-functional teams to achieve a 30% reduction in service disruptions.
  • Partnered with city officials and key stakeholders to implement geofencing, curfew updates, and ordinance compliance, safeguarding revenue streams and strengthening community engagement.
  • Directed local marketing strategies and university campaigns, driving a 25% increase in ridership within six months and enhancing brand visibility across target markets.

Community Operations Lead

UBER
04.2017 - 05.2021
  • Directed cross-functional initiatives including PPE distribution, onboarding frameworks, and engagement programs, improving employee morale and operational efficiency, and boosting KPI performance by 18% across multiple hubs.
  • Designed and scaled onboarding tools, training frameworks, and weekly coaching content that streamlined employee integration, resulting in a 25% increase in conversion rates across the Midwest region.
  • Managed community and driver engagement operations across 3 major markets with a team of 15 employees, ranking among the top 10 U.S. Team Leads by leveraging data analysis, stakeholder reporting, and process innovation to exceed core KPIs.

Admissions Representative

CAREER QUEST LEARNING CENTERS
09.2015 - 03.2017
  • Analyzed student retention metrics and presented VP-level insights that drove a 12% increase in departmental revenue and improved overall student morale.
  • Managed end-to-end admissions processes for 200+ students annually, collaborating with Financial Aid and Student Services to eliminate enrollment barriers and ensure compliance.
  • Enhanced student experience by creating streamlined workflows that improved onboarding efficiency and boosted retention rates by 15% before program start.

Admissions Advisor

Career Education Corporation
07.2014 - 07.2015
  • Led recruitment and outreach initiatives across 25+ community events, school visits, and digital campaigns, expanding the prospective student pipeline and increasing applications by 20% year-over-year.
  • Managed the end-to-end admissions process for hundreds of applicants annually, streamlining workflows with Financial Aid and Academic departments to ensure compliance and program alignment.
  • Built and maintained stakeholder relationships with students, families, and counselors, improving enrollment conversion rates by 15% and strengthening community partnerships.

Education

MBA - Business Development & Marketing

Colorado Technical University
Colorado Springs, CO
12-2019

Bachelor of Arts - Fashion Marketing Management

Illinois Institute of Technology
Chicago, IL
06-2017

High School Diploma -

Bradford Academy
06-2011

Skills

  • Project planning and execution
  • Stakeholder management
  • Process improvement
  • Cross-functional leadership
  • Compliance and risk management
  • Budgeting and resource allocation
  • Training and development
  • Change management
  • Data analysis and KPI tracking
  • Event and program management
  • Strategic planning
  • Problem-solving

Timeline

Social Media Specialist

LYFT
02.2024 - Current

Operations Market Manager

SPIN - SKINNY LABS
05.2021 - 06.2022

Community Operations Lead

UBER
04.2017 - 05.2021

Admissions Representative

CAREER QUEST LEARNING CENTERS
09.2015 - 03.2017

Admissions Advisor

Career Education Corporation
07.2014 - 07.2015

MBA - Business Development & Marketing

Colorado Technical University

Bachelor of Arts - Fashion Marketing Management

Illinois Institute of Technology

High School Diploma -

Bradford Academy

Similar Profiles

CREATE PROFILE