Andre topp
Douglasville,GA
Summary
To obtain the position of Lead Emergency Management Specialist, utilizing my extensive experience in crisis management, risk management, and inter-agency collaboration to enhance emergency response capabilities and ensure continuity of operations. Organized Team Leader who builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mobile Response Team Supervisor
Chenega Global Protections
09.2022 - Current
- Led a specialized government security team in coordinating multi-agency response efforts during crises, ensuring a cohesive and effective approach to hazard mitigation and operational continuity
- Conducted detailed risk assessments, identifying potential vulnerabilities and developing comprehensive mitigation strategies to address them
- Managed disaster recovery operations, including the development and execution of recovery plans, resource allocation, and coordination, with federal and local agencies
- Established and maintained collaborative relationships with government agencies, non-profit organizations, and community stakeholders, enhancing the network’s capacity for emergency response and resilience
- Trained and coordinated a team of security personnel, providing guidance on federal emergency management policies and ensuring adherence to best practices.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Assisted in recruitment to build team of top performers.
- Cultivated professional working relationships with peers and supervisors.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Have and will work other than normal duty hours, to include evenings, weekends and/or holidays
Guard Shift Supervisor
Garda World Federal Services International
05.2016 - 08.2022
- Supervised a team of security guards, overseeing daily operations and ensuring compliance with security protocols and procedures
- Developed and implemented emergency management protocols for various scenarios, including public health emergencies, ensuring the safety and security of all personnel and visitors
- Conducted regular training sessions for security personnel, focusing on emergency response techniques, crisis management, and compliance with federal guidelines
- Acted as the primary point of contact for incident response, coordinating with local emergency services and law enforcement during crises
- Complied and analyzed incident reports, using data to inform process improvements and enhance overall security operations.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Restricted access to sensitive areas using key cards and security codes.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Ensured compliance with safety regulations during large events, leading to decrease in accidents.
- Enhanced security measures by identifying potential risks during routine inspections.
- Trained new guards on security protocols, improving team efficiency and readiness.
- Conducted security checks at entrances, ensuring unauthorized persons were prevented from entering facility.
- Ensured safety of premises by conducting regular patrols, reducing incidents of theft and vandalism.
- Resolved conflicts among visitors, maintaining peaceful atmosphere.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Conducted routine inspections to check quality and compliance with established specifications.
Complex Supervisor
Garda World Federal Services International
05.2013 - 05.2016
- Managed on-site security operations for complex facilities, including coordination of 24-hour surveillance and security measures
- Collaborated with law enforcement and emergency services to develop and implement security protocols tailored to specific threats and vulnerabilities
- Conducted comprehensive security audits, identifying areas for improvement and implementing corrective actions to enhance facility safety
- Coordinated emergency drills and training exercises, ensuring preparedness for a wide range of potential emergencies, including natural disasters and security breaches.
Correctional Officer
Dekalb County Sheriff’s Department
08.2011 - 04.2013
- Maintained security and order within a maximum-security facility, overseeing the safety and protection of inmates and staff
- Developed and enforced security protocols to manage inmate movements, prevent escapes, and respond to incidents effectively
- Collaborated with law enforcement, medical personnel, and social workers to ensure comprehensive inmate management and support
- Conducted regular inspections and audits of security systems and procedures, identifying and addressing potential vulnerabilities.
Senior Telecom Operations NCO, Rank: Master Sergeant
United States Army
07.2007 - 06.2008
- Supervised battalion operations supporting USCENTCOM and Joint/Combined commands across Afghanistan, Qatar, and Iraq
- Conducted detailed risk assessments and developed comprehensive communication plans to support military operations in high-risk areas
- Managed the deployment and maintenance of communication systems, ensuring seamless coordination and support for ground forces
- Coordinated troop movements, logistics, and resource allocation during emergency situations, providing critical support for combat operations
- Provided training and mentorship to subordinate personnel, enhancing their technical skills and preparedness for emergency response.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Analyzed intelligence reports and identified potential tactical threats.
- Integrated intelligence activities into other military operations, plans and programs.
- Communicated with command centers to develop and execute tactical plans.
- Planned and coordinated tactical movements of personnel and equipment.
- Directed tactical operations in complex and challenging environments.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Executed tactical operations with accuracy and control.
- Monitored and assessed mission progress and provided updates to command.
- Created contingency plans to address unexpected tactical scenarios.
- Coordinated activities of subordinate personnel to support mission success.
- Trained and mentored personnel in combat operations and tactics.
- Handled administrative requirements, maintained records and submitted operational reports.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed logistics operations, ensuring timely delivery of supplies and equipment to support mission requirements.
- Maintained high levels of morale among subordinates, promoting open communication channels and addressing concerns promptly.
- Led physical fitness training sessions, promoting a healthy lifestyle among team members while improving overall unit readiness levels.
- Developed detailed contingency plans for emergency situations, enabling rapid response times in crisis scenarios.
- Improved operational efficiency by streamlining processes and implementing best practices.
Operations NCO/RTO/ PSD, Army Special Forces, Rank: Master Sergeant
United States Army
08.2005 - 07.2007
- Provided communications, logistical support, and operations planning for Special Operations Forces in Europe and Africa
- Facilitated coordination between Special Forces Groups and the 75th Ranger Regiment, ensuring effective communication and logistical support during operations
- Developed and implemented emergency response protocols for high-risk missions, enhancing the unit’s ability to respond to crises
- Supervised the deployment and use of specialized equipment, ensuring operational readiness and effectiveness in various environments
- Conducted training sessions for personnel on emergency response procedures, tactical communication, and equipment use.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Led physical fitness training sessions, promoting a healthy lifestyle among team members while improving overall unit readiness levels.
- Streamlined administrative workflows by automating manual processes using available technology tools.
- Conducted thorough after-action reviews following exercises or missions, identifying areas for improvement and implementing necessary changes to enhance future performance.
- Implemented quality control measures to ensure high levels of accuracy in all administrative tasks performed by personnel within the unit.
- Managed logistics operations, ensuring timely delivery of supplies and equipment to support mission requirements.
- Coached junior leaders on effective decision-making techniques under high-stress environments.
- Maintained high levels of morale among subordinates, promoting open communication channels and addressing concerns promptly.
- Enhanced team performance through effective training and mentoring on operations procedures.
- Handled administrative requirements, maintained records and submitted operational reports.
- Trained and mentored personnel in combat operations and tactics.
- Led team in developing strategic plans to meet operational objectives.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Executed tactical operations with accuracy and control.
Skills
- Risk assessment and analysis
- Planning and preparedness
- Coordination and collaboration: strong problem-solving, empathic listening, and crisis intervention skills
- Excellent organizational skills and ability to function independently
- Proven ability to apply sound judgment and maintain confidentiality
- Proficient in report writing and use of computers
- Decision-making under pressure: ability to maintain calmness under stress and ensure the safety of personnel and property
- Effective Leadership
- Assignment Delegation
- Report Preparation
- Complaint Handling
- Staff Training
- Motivational Skills
- Coaching and Mentoring
- Attention to Detail
- Team Supervision
- Daily workflow improvement
- Problem-Solving
- Documentation And Reporting
- Goal Setting
- Overseeing Daily Activities
- Complaint resolution
- Team motivation
- Safety processes and procedures
- Quality Improvement
- Conflict Resolution
- People Management
- Onboarding and Orientation
- Team Check-Ins
- Giving Constructive Feedback
- Safety
- Staff education and training
- Teamwork and Collaboration
- Flexible Schedule
- Training and mentoring
- Safety Procedures
- Decision-Making
- Quality Assurance
- Quality Control
- Safety Management
Certification
- IS-100.c Introduction to the Incident Command System
- IS-200.c ICS for Single Resources and Initial Action Incidents
- IS-700.b National Incident Management Systems
- IS-800.d National Response Framework
- IS-230.e Fundamentals of Emergency Management
- IS-120.c An Introduction to Exercises
- Terrorism Awareness course
- Anti-terrorism Officers Course
- Security Driver Instructor Vehicle Dynamics and HAV Safety Course
- Entry Control Facilities/ Access Control Points Class
Qualifications Summary
27 years of military service in the United States Army, achieving the rank of Master Sergeant, with extensive experience in emergency management and leadership. Proficient in conducting risk assessments, managing disaster recovery operations, and developing emergency management protocols. Proven ability to foster collaborative relationships with government agencies, non-profit organizations, and community stakeholders. Strong analytical skills and strategic decision-making abilities, ensuring adherence to federal emergency management guidelines and policies.
References
References provided upon request.
Timeline
Mobile Response Team Supervisor
Chenega Global Protections
09.2022 - Current
Guard Shift Supervisor
Garda World Federal Services International
05.2016 - 08.2022
Complex Supervisor
Garda World Federal Services International
05.2013 - 05.2016
Correctional Officer
Dekalb County Sheriff’s Department
08.2011 - 04.2013
Senior Telecom Operations NCO, Rank: Master Sergeant
United States Army
07.2007 - 06.2008
Operations NCO/RTO/ PSD, Army Special Forces, Rank: Master Sergeant
United States Army
08.2005 - 07.2007
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