Summary
Overview
Work History
Education
Skills
Timeline
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Andre Valdez

Andre Valdez

Albuquerque,NM

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced Customer Representative with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Home Improvement Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Delivery Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Ticket Taker and Crowd Control

University Of New Mexico Special Events
08.2017 - 08.2019
  • To take tickets, guard doors, help assist fans, and manage to keep crowds under control.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Directed ticket holders to seats and facility locations.
  • Provided information about current and future events at facility.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.

CSA Millworker, Cabinets & Garden

Lowes Home Improvement Center
02.2021 - Current
  • Take care of customers and organize products
  • Additionally clean the department and organize top stock and fulfill orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Solved problems with products and services by providing customers with technical support.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Increased revenue by cross-selling and upselling products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Measured and cut materials to specified dimensions to achieve precise fit.
  • Maintained safe and organized workspace to minimize risk of injury.
  • Read and interpreted design plans to understand project specifications.
  • Installation understanding
  • Worked with clients to design and construct custom cabinets based on needs and preferences.
  • Provided accurate project estimates and pricing to facilitate proper budgeting and project planning.

Library Maintenance

RivenRock Staffing
02.2020 - 08.2020
  • General cleaning and minor maintenance duties in maintaining library building, adjacent walks and grounds, and equipment in clean, orderly and functional condition.
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Installed new locks, door handles, and door closers.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Developed and implemented strategies to improve maintenance processes.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Repaired and replaced pumps, valves and motors.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Executed tasks within time and budget constraints.
  • Rewired and replaced faulty electrical components in equipment.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.

Skating Carhop

Sonic Americas Drive In
03.2018 - 07.2018
  • To deliver food and beverages to customers on skates in a reasonable amount of time
  • Clean, make beverages and ice cream, as well as take orders.
  • Performed activities visible by customers while roller-skating, comprising serving, food preparation, tray removal and assembly of beverage orders.
  • Welcomed and greeted guests and delivered outstanding customer service.
  • Verified consistency in food presentation and quality by inspecting orders prior to delivery.
  • Enhanced guest entertainment by balancing and delivering food and beverage orders while roller skating.
  • Provided accurate change and order receipts promptly when processing and completing customers' cash transactions.
  • Answered guest questions and promoted special products.
  • Completed company training program in record time.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over Number lbs and delivered them to cars.
  • Memorized orders and maintained Number% accuracy in high-traffic times.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Monitored drive-in parking lot regularly to direct drivers into designated areas and maintain safe and organized service.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Vehicle Transporter

Perez Auto Collision
04.2016 - 12.2016
  • To deliver rental vehicles from dealer to auto shop, clean vehicles, as well as help repair vehicles.
  • Inspected vehicles before and after trips to verify safe and reliable operation.
  • Demonstrated superior transport service, providing accurate time estimates and courteous responses.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Utilized GPS and other navigation systems to minimize delays with well-planned routes.
  • Operated with safety and skill to avoid accidents and delays.
  • Trained new drivers in company policies and vehicle maintenance to support daily task completion.
  • Closely monitored cargo during transit and maintained secure transport.
  • Complied with federal, state and local laws and regulations to reduce risks.
  • Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Communicated with dispatch to convey delays and adjust delivery plans.
  • Updated daily logs and customer paperwork with relevant details.
  • Kept accurate records of delivery data related to weight, time and destination.
  • Supported proper maintenance of all delivery vehicles with regular oil changes and tire rotations.
  • Kept compliant with weight requirements, hazardous material transport and route planning.
  • Delivered packages to residential and commercial areas, often navigating tight, narrow streets.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Motivated workers to exceptional performance through implementation of new strategies.

Education

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Freedom High School

Skills

  • Some of my skills I possess are being on time, Confident, Good Communicator
  • Ability to work under pressure, Self motivated, Great problem solver, Works
  • Well with others, Friendly and always completes what I begin
  • Merchandise Upselling
  • Merchandise Orders and Exchanges
  • Surface Work
  • Product Knowledge
  • Mainframe Systems
  • Customer Service
  • Field Operations Support
  • Sales and Upselling
  • Closing Sales
  • Collaborative Environments
  • Guest Services
  • Preparation of Demonstrations
  • Corrective Actions
  • Station Preparation
  • Fuel Logs
  • Verbal Communication
  • Problem Resolution
  • Product Merchandising
  • Correcting Discrepancies
  • Customer Service and Assistance
  • Retail Marketing
  • Trained in Salesforce
  • Complaint Logging and Resolution
  • Stock Replenishment
  • Safe Work Practices
  • Speaking Clearly
  • Invoice Preparation and Processing
  • Inventory Control
  • Clerical Support
  • Cultural Awareness
  • Complaint Escalation
  • Travel Itineraries
  • Portion Standards
  • Guest Satisfaction
  • Exceptional Communicator
  • Complex Problem-Solving
  • Customer Retention Strategies
  • Presenting Solutions
  • POS Systems and Ordering Platforms
  • Complex Product Knowledge
  • Food Allergies
  • Customer Buying Habits
  • Reading Comprehension
  • Policy and Procedure Adherence
  • Calm and Professional Under Pressure
  • Hospitality and Accommodation
  • Customer Data Confidentiality
  • Cross-Functional Team Collaboration
  • Understanding Customer Needs
  • Safety Regulations
  • Replenishment Processes
  • Quality Assurance
  • Selling Skills
  • Customer Complaint Resolution

Timeline

CSA Millworker, Cabinets & Garden

Lowes Home Improvement Center
02.2021 - Current

Library Maintenance

RivenRock Staffing
02.2020 - 08.2020

Skating Carhop

Sonic Americas Drive In
03.2018 - 07.2018

Ticket Taker and Crowd Control

University Of New Mexico Special Events
08.2017 - 08.2019

Vehicle Transporter

Perez Auto Collision
04.2016 - 12.2016

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Freedom High School
Andre Valdez