Andre Wallace

• Planned and oversaw the logistical and secure execution for over 1,000 top secret missions to a plethora of austere locations worldwide in support of POTUS, Pentagon, Department of State, Department of Defense, Department of Homeland, Department of Justice, Office of the Generals Council (Guantanamo Bay). Delivered over 1.5 million pounds of equipment both operational and strategic
• Manages the daily operations for the receipt, processing and delivery of highly sensitive material throughout a world-wide network of 18 courier locations via land, air and sea. Establishes and implements new policies and procedures that stream lined productivity which provided the company over $500,000 in revenue. Provides leadership, guidance, and training to over 30 personnel which enhances the skills needed to perform all tasks, also allows for the successful tracking and movement of over three million pounds of classified material.
• Directed daily operations for 30 employees in a cross-functional team including security, logistics, training, and human resources functional areas

• Utilized advanced technology tools to navigate complex routes efficiently while maintaining situational awareness for enhanced safety measures during transport missions.
• Maintained a perfect on-time delivery record for sensitive defense packages, ensuring secure and efficient transportation.
• Coordinated closely with other couriers, dispatchers, and supervisors to ensure seamless operations and timely deliveries.
• Received recognition for outstanding performance in maintaining the confidentiality and integrity of sensitive information during transport.

• Streamlined executive communication by managing the Battalion Commander's calendar, and phone calls.
• Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
• Maintained proficiency in tactical planning options and convoy defense techniques.
• Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
• Managed loading, unloading and safety of all personnel, cargo and equipment.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Established strong relationships with clients, promoting trust and loyalty in our brand.
• Increased customer retention rates through proactive outreach efforts and personalized followups.

• Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
• Connected components to exterior cable systems and tested connections for adequate power and functional links.
• Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
• Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
• Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.