Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Andre Watkins

Pennsauken,NJ

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with sound judgement to positively impact company success

Overview

14
14
years of professional experience
1
1
Certification

Work History

Retail Manager

Costco Wholesale
03.2020 - Current
  • Oversaw store operations, including opening and closing procedures and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Assistant Manager

SP Plus
07.2018 - 03.2021
  • Managing day to day operations including: controlling communication devices, system platform (flash valet), consistency in car arrival and departure times, handling customer claims and damages
  • Ensuring the team has effective time management
  • Enforcing proper uniform protocol
  • Participates in weekly management + daily team meetings
  • Works with other departments within the partner umbrella
  • Develops strong customer relationships with clientele on property
  • Performs all duties in a timely manner
  • Utilizes and understands all computer systems
  • Performs any reasonable duties as required by direct report
  • Follows department policies, procedures and service standards.

Lead Pharmacy Technician

Costco Wholesale Warehouse
08.2010 - 07.2018
  • Led pharmacy technician team and delegated task including: processing scripts, patient background check, filling stations, completing orders, opening and closing procedures
  • Educated the team on the Costco pharmacy program, platform, and procedures
  • Ensured the team was knowledgeable on current HIPPA rules and regulations
  • Acquired pharmacy technician certification
  • Developed and maintained patient relationships
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Assisted Pharmacist in updating patient profiles for filling prescriptions
  • Received and processed drug invoices into computer database
  • Handled and managed inventory.

Education

Associate of Science - Accounting And Business Management

Rowan College At Burlington County
Pemberton, NJ
05.2025

Skills

  • Proficient use of Microsoft Office: Word, Excel, PowerPoint and Outlook
  • Bilingual – Spanish
  • Inventory Control
  • Leadership Development
  • Merchandising operations
  • Merchandise planning
  • Process and procedure development
  • Sales Analysis
  • Process Improvements
  • Customer Relations
  • Inventory Management
  • Sales Strategies
  • Data Management
  • Employee reviews

Certification

Pharmacy Technician Certification Board, Certified Pharmacy Technician, Spring 2015 Program Completed- Currently up to date (2024)

References

REFERENCES UPON REQUEST

Timeline

Retail Manager

Costco Wholesale
03.2020 - Current

Assistant Manager

SP Plus
07.2018 - 03.2021

Lead Pharmacy Technician

Costco Wholesale Warehouse
08.2010 - 07.2018

Associate of Science - Accounting And Business Management

Rowan College At Burlington County

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Andre Watkins