Andre' Williams
Huntsville,AL
Summary
Consistent positive interactions. Excellent communication skills and creative approach to develope innovative solutions. Competent leader with proven ability to supervise new employees. Patient and outgoing customer service with six years of experience in car sales men. Proven ability to increase customer retention by addressing complaints in a timely and efficient manner.
Overview
13
13
years of professional experience
Work History
Warehouse Worker
American Tire Distributors
05.2016 - 07.2022
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as Number pounds.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Completed cycle counts and monthly inventory.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
Sales Manager
Ajax Used Cars
01.2010 - 05.2016
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Prepared purchased vehicles and completed final delivery checks.
Education
Saint Clair County High School
Odenville, AL2002
Skills
- Self-Motivated and Disciplined
- Safety Training
- Safety Protocols
- Heavy Lifting
- Inventory Management
- Cycle Counts
- Clear Communication
- Critical thinking
- Picking and Packing
- Multitasking
- Negotiation
- Relationship Building
- Up-Selling
- Sales Presentations
- Sales Management
- Sales Process
- Relationship Selling
- Complaint Handling
- Strong communication
- Time management
- Client retention
- Sales analytics
- Team collaboration
- Product knowledge
- Sales strategy development
- Customer Service
- Lead Prospecting
- Client Service
- Strategic Planning
Timeline
Warehouse Worker
American Tire Distributors
05.2016 - 07.2022
Sales Manager
Ajax Used Cars
01.2010 - 05.2016
Saint Clair County High School