Andre Williams
Saint Cloud, Florida,FL
Summary
Results-driven operations professional with extensive experience in training, leadership, and process improvement. Skilled in managing high-volume, fast-paced environments and leading teams to meet objectives on stringent timelines. Proven track record of streamlining operations, decreasing costs, and promoting organizational efficiency. Adept at adapting to changing specifications and implementing new directives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Amazon Sortation Center
06.2023 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
Learning and Development Trainer
Amazon Sortation Center
09.2022 - 06.2023
- Delivered dynamic presentations and workshops to enhance employee understanding of complex topics.
- Maintained up-to-date industry knowledge through research and networking events, applying best practices to in-house training strategies.
- Promoted a culture of continuous improvement by introducing innovative learning methodologies and tools.
- Utilized cutting-edge technology when appropriate, optimizing the delivery method of learning materials.
- Aligned training initiatives with organizational goals, ensuring strategic relevance in all programs.
- Developed customized eLearning modules for remote employees, supporting flexible work arrangements.
Returning Student Manager
Kaplan University
11.2015 - 11.2021
- Increased student engagement by implementing innovative management strategies and fostering a positive learning environment.
- Managed multiple projects simultaneously while prioritizing tasks according to urgency and importance in achieving institutional goals.
- Conducted performance evaluations for student employees, providing constructive feedback and guidance aimed at facilitating professional growth.
- Managed various administrative tasks for efficient operation of the campus, including budgeting, scheduling, and reporting.
- Established an efficient system for handling student concerns, leading to timely resolutions and increased satisfaction among the student body.
Assistant Director of Admissions
Florida Career College
05.2010 - 06.2015
- Reduced application processing times by identifying areas of inefficiency and implementing procedural improvements within the office workflow.
- Analyzed applicant data to identify trends in demographics, enabling more targeted outreach efforts to underrepresented populations.
- Organized successful open house events that showcased campus facilities and programs, attracting a larger pool of potential applicants.
- Established partnerships with local high schools and community colleges to promote transfer opportunities, increasing incoming transfer student numbers.
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Managed budget allocation for the Admissions Office, ensuring funds were appropriately distributed for staff salaries, recruitment events, and marketing materials.
Education
Master of Science - Higher Education Administration
Indiana University - Purdue University Indianapolis
Indianapolis, IN06.2018
MBA -
American Intercontinental University
Weston, FL06.2012
Bachelor of Arts - Interior Design
American Intercontinental University
Weston, FL06.2011
Skills
Team Leadership
Training & Development
Process Improvement
Performance Management
Resource Utilization
Supply Chain Management
- Conflict Management
- Employee Relations
- HR Policies Compliance
- Training facilitation
Certification
O.S.H.A. 10-Hour Certification
CPR Certification
Timeline
Human Resources Assistant
Amazon Sortation Center
06.2023 - Current
Learning and Development Trainer
Amazon Sortation Center
09.2022 - 06.2023
Returning Student Manager
Kaplan University
11.2015 - 11.2021
Assistant Director of Admissions
Florida Career College
05.2010 - 06.2015
Master of Science - Higher Education Administration
Indiana University - Purdue University Indianapolis
MBA -
American Intercontinental University
Bachelor of Arts - Interior Design
American Intercontinental University
O.S.H.A. 10-Hour Certification
CPR Certification
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